Welcome Host: Station Concierge & Guest Experience

Avanti West Coast; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK transport company is seeking Welcome Hosts for their Manchester Talent Bank. You will be part of a dynamic team dedicated to providing exceptional customer service, ensuring safety and a welcoming atmosphere for travelers. The role involves assisting customers with their travel needs and working collaboratively with On Board and Station teams. This position offers various contract options and includes great employee benefits such as free travel and extensive holiday allowances.

Benefits

Final salary pension

Free travel on Avanti West Coast for you/spouse/partner/dependents

75% off fares for leisure travel

30 days holiday, increasing to 37 days after 5 years

10 free journeys on other First Group Train Operators

Qualifications

• Passion for delivering excellent customer service.
• Ability to communicate effectively with teams and customers.
• Competence in assisting customers with travel needs.

Responsibilities

• Work with On Board and Station teams for a safe journey.
• Assist customers during service disruptions and emergencies.
• Provide accurate information to customers.

Skills

Customer service

Effective communication

Problem-solving

Job description

A leading UK transport company is seeking Welcome Hosts for their Manchester Talent Bank. You will be part of a dynamic team dedicated to providing exceptional customer service, ensuring safety and a welcoming atmosphere for travelers. The role involves assisting customers with their travel needs and working collaboratively with On Board and Station teams. This position offers various contract options and includes great employee benefits such as free travel and extensive holiday allowances.