Welcome Host

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 29,000; Full time

Job summary

A leading reception management company located in one of London’s iconic buildings is seeking a Welcome Host to join their team. The role involves providing exceptional customer service to visitors while maintaining a positive environment in a fast-paced setting. Successful candidates should possess outstanding customer service skills and excellent personal presentation. The position offers a £28,381 annual salary and various benefits including a generous holiday allowance, pension contributions, and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Exceptional customer service skills to maintain 5-star standards.
• Ability to engage with the public and create rapport easily.
• Willingness to stand for long periods.

Responsibilities

• Provide impeccable service to visitors.
• Ensure timely service for a vast number of expected visitors.
• Maintain a positive and engaging environment.

Skills

Customer service skills

Excellent personal presentation

Rapport building

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

This unique opportunity is situated within the brand-new viewing platform, on the 58th Floor of one of the most iconic buildings in London…We are on the lookout for a Welcome Hosts to join our brand-new team who will open the space!

The successful Welcome Host will be passionate about providing impeccable service and enjoy working in a fast-paced environment as part of a team. The friendly welcome from our team establishes the first impressions that our visitors have of the viewing platform. So, the Welcome Host will need to find the perfect balance between the speed of the service needed to ensure the vast number of expected visitors are dealt with in a timely manner. And providing an exceptional quality of the service, to go along with the exceptional views!

Working Hours: 35 hours per week, shifts from 9:30am-6pm 5 days out of 7 days on rotation. Covering a 7-day operation and including Bank Holidays.
Salary: £28,381 per annum

We are looking for candidates who stand out from the crowd with the very best customer service skills, to help maintain the expected 5* standards when interacting with the public. Excellent personal presentation with a genuine smile goes a long way in customer service, so we will be expecting someone who enjoys engaging in conversation and easily develops rapport with others. The Welcome Hosts will spend a lot of time on their feet, so if you can’t stand the thought of being trapped behind a computer screen, this is the job for you!

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.