Weekend Contact Centre Agent – Customer Care Pro

Appello Careline Limited; Norwich; Hybrid; GBP 10,000; Part time

Job summary

A customer care company in Norwich seeks a passionate Contact Centre Representative for weekend shifts. You'll engage with customers through calls, emails, and chats while ensuring high service standards. The role requires a year of customer service experience and strong skills in empathy and attention to detail. The position offers competitive pay and a range of employee benefits, including discounts and a pension scheme. With a supportive working environment and a commitment to expansion, this is a fantastic opportunity for growth.

Benefits

99 hours annual leave

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends' discounts

Pension Scheme

Free on-site parking

Qualifications

• Minimum of 1 year experience in a customer-facing role.
• Ability to navigate multiple systems and provide high levels of customer satisfaction.

Responsibilities

• Engage with customers providing exceptional service and support.
• Take inbound calls and make outbound follow-up calls to assist with enquiries.
• Collaborate with all departments to ensure quality and accuracy.

Skills

Customer service skills

Empathy

Attention to detail

CRM knowledge

Job description

A customer care company in Norwich seeks a passionate Contact Centre Representative for weekend shifts. You'll engage with customers through calls, emails, and chats while ensuring high service standards. The role requires a year of customer service experience and strong skills in empathy and attention to detail. The position offers competitive pay and a range of employee benefits, including discounts and a pension scheme. With a supportive working environment and a commitment to expansion, this is a fantastic opportunity for growth.