Watchmaker

Lvmh; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury goods company in Manchester is seeking an experienced Watchmaker to join their aftersales team. In this role, you will service and repair iconic luxury watches with a focus on quality and customer satisfaction. The ideal candidate will possess a watchmaking qualification and have proven experience with technical repairs. This position offers competitive salary, benefits, and training opportunities within a luxury environment.

Benefits

Competitive salary

Pension and benefits package

Exclusive training opportunities

Qualifications

• Minimum professional watchmaking experience in a commercial technical department.
• Ability to service quartz and automatic watches to high standards.
• Experience with chronograph movements preferred.

Responsibilities

• Service and repair TAG Heuer and LVMH timepieces.
• Achieve workload targets within agreed timeframes.
• Maintain a high standard of work to ensure customer satisfaction.

Skills

Attention to detail

Problem-solving

Teamwork

Technical watchmaking skills

Education

Wostep or equivalent watchmaking qualification

Job description

Full time role Monday to Friday, 40 hours per week (flexible within operating hours 7am to 5pm), based on site

Competitive salary, pension and benefits package

We are looking for an experienced Watchmaker to join our UK aftersales team based in Worsley, Manchester.

At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

As a Watchmaker within our UK team, you will service and repair all types of quartz and automatic watches to the highest standard within expected timeframes.

You’ll support the department in providing an efficient and competitive UK after-sales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty.

Job responsibilities

• Completes a broad range of services and repairs to TAG Heuer and LVMH time pieces
• Achieves workload targets within agreed timeframes
• Maintains high quality of work, keeping returns to a minimum to ensure customer satisfaction and positive brand image
• Proactively develops and maintains technical watchmaking skills
• Attends in house and brand house training
• Supports a collaborative and inclusive work environment where team members feel valued, respected and empowered to contribute their ideas and expertise
• Ensures compliance with company and brand policies and procedures
• Demonstrates proficiency in a wide range of watch repairs including in-house movements and chronographs
• Uses knowledge and expertise to assess product and provide solutions for work to be completed
• Demonstrates problem solving ability to support internal and external queries
• Supports the development and training of other team members
• Supports development of internal tools and systems
• Stay up to date with industry trends, technical advancements and best practices through continuous learning and professional development
• Ensures an outstanding service is offered to all clients
• Embodies the TAG Heuer’s brand values and acts as a passionate Brand
• Actively develops brand knowledge, completes trainings and builds effective support network
• Stays updated on the watch industry and competitive environment

Profile

• Wostep or other watchmaking school accredited watchmaker or equivalent time served experience (ideally trained and experienced in working with chronograph movements)
• Professional/career level watchmaking experience (Swiss/luxury brand preferable)
• Experience of working as part of a team in a commercial technical department
• Proven experience of working towards and achieving departmental targets
• Ability to prioritise and plan own workload in accordance with team goals
• Able to work at a fast pace with a high degree of accuracy and attention to detail
• Demonstrate an attitude of professionalism, conscientiousness and reliability

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin‑Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.