Warehouse Office Administrator (Doncaster)

Woodland Group; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Job summary

An established logistics company in Doncaster is looking for a Warehouse Office Administrator. This role requires maintaining accurate records, managing customer queries, and supporting warehouse operations. Ideal candidates will possess strong organizational and communication skills along with proficiency in Microsoft Office. The position offers generous holidays, performance-based incentives, and opportunities for career growth in a dynamic team environment.

Benefits

Generous holiday allowance

Recognition awards and incentives

Enhanced occupational maternity pay

Health cash plan

Retail discounts

Qualifications

• Prior experience in administration or customer service role ideally within warehousing.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain and update spreadsheets and records using CRM and Microsoft Office.
• Respond to customer queries via tickets and emails, as well as phone communications.
• Assist with general office organization for smooth operations.

Skills

Organizational skills

Time management

Customer service

Microsoft Office proficiency

Detail-oriented

Problem-solving

Tools

CRM system

Warehouse management systems

Job description

Warehouse Office Administrator (Doncaster)

Woodland Group are recruiting a Warehouse Office Administrator for our team at the iPort in Doncaster. The Warehouse Office Administrator will report to the Senior Customer Service Coordinator and work closely with Customer Service Team, Warehouse and Site Operational Teams with general administrative duties to ensure timely and accurate reactions to customer’s enquires and order processing.

Monday to Friday 9-5

About the job:

• Maintain and update spreadsheets and records using CRM system and Microsoft Office
• Respond to customer queries, mostly via ticket system and emails, however some telephone and face-to-face communication will be required
• Assist with general office organisation and ensure smooth day to day operations
• Liaising with the warehouse team to investigate queries and advise on order updates
• Assist with booking deliveries or collections, and communicating with the inbound/dispatch team to facilitate loading / unloading vehicles
• Greeting visitors on site
• Preparing shipping labels and organising packages for despatch
• Work with the team to continually improve processes and business performance;
• Support changes in the role necessary to take the department and business forward; and
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
• Achieve agreed individual objectives; and
• Understand and adhere to all Woodland policies and procedures relevant to the role.

About you:

• Prior experience in administration or customer service role ideally within warehousing or a related field
• Strong organizational and time management skills, with the ability to prioritize tasks effectively
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite and familiar with warehouse management systems and inventory control software
• Detail-oriented with a commitment to accuracy and thoroughness
• Strong problem-solving abilities and the capacity to work well under pressure
• Ability to work effectively both independently and as part of a team
• Proven track record of maintaining a professional demeanour when interacting with colleagues, and management.

Why you will love working for us:

• Generous holiday allowance which rises with service.
• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

Note to Recruitment Agencies;

“The Woodland Group Ltd does not accept speculative CVs from agencies and politely requests agencies refrain from contacting line managers directly.”

Apply now at [e-mail].