Ward Clerk

Transformationunitgm; Newport; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a full-time Ward Clerk for a fixed-term position of 9 months covering maternity leave. The successful candidate will handle clerical duties such as maintaining patient notes, answering calls, and ensuring the efficient running of Ward 7. Essential skills include good communication and organizational abilities, with the knowledge of administrative systems being beneficial. Fluency in Welsh is desirable. This role is with a supportive NHS team committed to compassionate patient care.

Benefits

NHS pension

Career growth opportunities

Generous leave policies

Qualifications

• Experience maintaining patient notes and computer systems.
• Ability to cope well under pressure and work with the public.
• Knowledge of health IT systems desirable but training provided.

Responsibilities

• Maintain patient notes and answer phone calls.
• Organize workload for efficient service delivery.
• Assisting with filing, photocopying, and scanning.

Skills

General clerical skills

Good communication skills

Organizational skills

Welsh language skills

Education

Good standard of education

Tools

Patient administrative system

Job description

Main area Ward 7 ward clerk Grade Band 2 Contract 9 months (Fixed Term/secondment for 9 months to cover maternity leave) Hours Full time - 37.5 hours per week Job ref 110-AC014-0126

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Royal Glamorgan Hospital Town Ynysmaerdy, Pontyclun Salary £24,833 per annum Salary period Yearly Closing 15/01/2026 23:59

Band 2

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

This post is fixed term/secondment for 9 months covering maternity leave.

If you are interested applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen for a highly motivated individual to work on Ward 7.

We are looking to appoint a person with a flexible approach to work and general clerical skills, who can cope well under pressure. Someone who enjoys working with members of the public and being a vital member of our friendly, hardworking team.

The successful candidate will need to be forward thinking and be able to provide a full range of clerical duties to support the smooth running of the ward.

The role is varied and includes assisting with general ward tidiness, filling, scanning, photocopying, medical data inputting, booking out patient appointments and a pleasant telephone manner.

Good communication and organisational skills are essential. Knowledge of health IT systems is desirable though full training will be given.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

You will be responsible for the maintenance of patient notes, computer systems, answering phone calls, scanning documents.

You will be expected to communicate with a wide range of professionals, Consultants, doctors, nursing staff, patients and relatives.

You will be expected to organise your own workload in order to maintain and efficient and professional service.

Photocopying documents/notes as required. Locate, collate, file and store patients notes as appropriate.

Contribute to a welcoming atmosphere within the ward making users feel comfortable and at ease.

Report any problems relevant to the ward to the senior nurse in charge.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Person specification

Experience

• Previous clerical/administrative experience
• Previous experience within NHS

Knowledge

• Good standard of education
• Knowledge of patient administrative system

Aptitude and Abilities

• Time management
• Welsh language speaking/listening skills at a level 3 or above

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.