Waiting List Officer

NHS; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking a Waiting List Officer to join the Cardiothoracic Clinical Board. The ideal candidate will have experience in NHS administration and operational understanding of waiting list management processes. This position requires excellent communication and organizational skills, along with the ability to handle sensitive information professionally. This full-time role prioritizes patient needs and effective coordination with consultants and admin teams, supporting a quality patient experience.

Qualifications

• Experience NHS administration.
• Operational experience of Waiting List Management Processes.
• Understanding of NHS Waiting List Management Definitions.

Responsibilities

• Coordinate waiting lists by liaising with consultants and admin teams.
• Ensure waiting lists are accurate, well-utilised, and maintained.
• Manage sensitive information and ensure patient confidentiality.

Skills

NHS IT Systems

Problem-solving skills

Ability to meet deadlines

Excellent communication skills

Analytical and numerical skills

Education

ECDL or equivalent experience

Tools

Microsoft Office

PC & PAS literate

Job description

Waiting List Officer

The closing date is 22 January 2026

An exciting opportunity has arisen for a Band 3 Waiting List Officer within the Cardiothoracic Clinical Board. If you are enthusiastic, organised, and well‑motivated we want you to join our waiting list team.

This is an ideal opportunity to showcase your skills in supporting Cardiothoracic to achieve full theatre utilisation and excellent waiting list maintenance to provide a quality patient experience. The position requires excellent organisational and communication skills to ensure our 18‑Week Waiting times are met.

The successful candidate will need to demonstrate experience of working in a fast‑paced environment to ensure robust and timely management of Waiting Lists. You will work alongside a range of consultants and admin teams, therefore you must have the ability to build relationships and maintain a professional approach.

If you have a pro‑active approach, are a problem solver and your passion is to support and put the patient's needs at the forefront, then this is the ideal role for you.

• Interview Date: 30th January 2026
• 37 hours 30 minutes / week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying.

NO AGENCIES PLEASE

Main duties of the job

If successful, you will be responsible for coordinating waiting lists efficiently by liaising with consultants and other admin teams to ensure waiting lists are accurate, well utilised and maintained to the Trust’s waiting times standards and the Trust’s Patient Access Policy.

• NHS IT Systems
• NHS Waiting list experience/knowledge
• Knowledge of 18‑Week pathways
• Demonstrates problem‑solving skills
• Highly motivated and able to motivate others
• Ability to meet deadlines

You should be self‑motivated, reliable, and well‑organised with excellent communication and interpersonal skills. Be able to demonstrate knowledge of waiting lists and be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.

The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail.

The role is fast‑paced and you must be able to deal with sensitive and contentious information.

About us

As a flexible‑working friendly organisation, we want to ensure you can work in a way that is best for us, our patients, and for you. Speak to us about how we might accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
• Information management and data quality is essential to ensuring effective management of waiting lists.
• The introduction of Patient Choice through booking systems will require the service to have a strong patient‑focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility.
• Patient confidentiality must be observed at all times.

Qualifications & Education

• ECDL or equivalent experience

Knowledge & Experience

• PC & PAS literate
• Experience NHS administration
• Operational experience of Waiting List Management Processes
• Knowledge of Microsoft Office (incl. Excel, Word & Outlook)
• Understanding of NHS Waiting List Management Definitions
• Understanding of the NHS Constitution and NHS Operating Framework

Skills & Abilities

• Ability to meet deadlines
• Analytical and numerical skills

Disclosure and Barring Service Check

This post subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust