Vulnerable Customer Specialist Account Management · Leigh ·

First Response Finance Limited; Leigh; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

A leading vehicle finance company in the UK is seeking a Customer Service representative to join their team. The role involves managing customer accounts through telephone communication, requiring resilience and proactivity. With a starting salary of £27,955, increasing to £36,261 after three years, and a bonus scheme, the position also offers hybrid working arrangements. Candidates must have the permanent right to work in the UK and the ability to make sound decisions for customers' financial situations.

Benefits

Annual company bonus scheme

Hybrid working

Qualifications

• Permanent right to work in the UK.
• Ability to manage responsibilities and learning.

Responsibilities

• Make inbound and outbound calls related to customer accounts.
• Understand customers’ financial situations and finance agreements.
• Explain payment plans to customers.

Skills

Team Player

Proactive

Resilient

Great Communicator

Job description

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we’re proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness,health,and work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits

• A starting salary of £27,955 moving to £36,261after three years,along with an annual company bonus scheme
• Working Monday to Friday with one Saturday per month
• Hybrid working at your line manager’s discretion
• And many more!

Key Requirements

• A genuine 'Team Player', working collaboratively with your colleagues and our customer base
• You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
• Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'

Key Responsibilities

• This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
• You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
• Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them

To apply for this position

• You must have the permanent right to work in the UK

Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!