VP Loan Administration

TC Industries Of Canada Company; Andover; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading financial institution located in Andover, UK, is seeking a Vice President of Loan Administration to oversee the Bank's lending operations. The role demands strong leadership in risk management, compliance, and operational efficiency. Responsibilities include managing loan processing, servicing, and collections, along with coaching staff for performance improvement. Ideal candidates should have a Bachelor's Degree in Business Management or related fields and comprehensive experience in the loan sector. This position offers significant responsibilities within a collaborative environment.

Qualifications

• Bachelor’s Degree or higher in Business Management, Accounting or Finance or commensurate experience.
• Previous loan experience required.
• Strong organizational, analytical, supervisory, and communication skills.

Responsibilities

• Oversees the daily operations of Loan Processing, Loan Servicing, and Collections.
• Ensures effective cross-departmental communication and collaboration.
• Leads loan administration initiatives, including risk mitigation strategies.

Skills

Customer service

Organizational skills

Analytical skills

Supervisory skills

Communication skills

Interpersonal skills

Education

Bachelor’s Degree in Business Management, Accounting or Finance

Tools

Microsoft products

Job description

Description

POSTION SUMMARY

The Vice President, Loan Administration is responsible for the overall leadership, strategic direction, and performance of the Bank’s consumer and residential lending operations, loan processing, loan servicing, collections, and secondary market activities. This position ensures strong risk management, regulatory compliance, staff development, and operational efficiency across all lending support functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regular onsite attendance.
• Provides accurate, efficient, and exceptional customer service to both internal and external customers.
• Maintains up-to-date knowledge of bank regulations, credit policies, loan documentation standards, secondary market requirements, and compliance obligations.
• Oversees the daily operations of Loan Processing, Loan Servicing, and Collections through direct supervision of department managers.
• Ensures efficient workflow and timely processing, underwriting, servicing, and support for retail lending operations.
• Leads loan administration initiatives, including credit review, quality control, portfolio monitoring, and risk mitigation strategies.
• Oversees secondary market processes including program eligibility, servicing requirements, quality control, and investor reporting.
• Evaluates lending processes, procedures, and systems to improve efficiency, accuracy, and customer experience.
• Provides leadership in change management and drives enhancements to support organizational goals and the future direction of Andover Bank.
• Ensures effective cross-departmental communication and collaboration to meet lending, servicing, and compliance objectives.
• Prepares lending-related reports, metrics, and analysis for Executive Management, the Board of Directors, auditors, and regulators.
• Ensures departments maintain accurate and complete procedure manuals and follow all security, audit, and quality control guidelines.
• Provides coaching, support, performance management, and professional development for direct reports and their teams.
• Supports preparation for internal and external audits and regulatory examinations.
• Participates in strategic planning and contributes to developing and implementing lending strategies and goals.
• Builds strong relationships with lending officers to support quality loan growth and consistent credit standards.
• Represents the Bank professionally with customers, community members, auditors, regulators, and business partners.

SUPERVISORY RESPONSIBILITIES

The VP of Loan Administration directly supervises the Loan Processing Manager and the Loan Servicing Manager and works collaboratively with senior management, lending officers, and operational departments to maintain the quality, growth, and profitability of the Bank’s lending portfolio.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree or higher in Business Management, Accounting or Finance or commensurate experience. Previous loan experience required. Strong organizational, analytical, and supervisory and communication skills. Must have a demonstrated working knowledge of Microsoft products

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers or other customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

OTHER SKILLS AND ABILITIES

Strong Computer and Interpersonal Skills

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk, hear and see. The employee frequently is required to stand, walk, and sit. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.