Volunteer Passenger Assistant

Get InVOLved Norfolk; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local charity organization in Norwich is seeking compassionate individuals to volunteer as Passenger Assistants, ensuring safe and comfortable journeys for people with limited mobility. As a volunteer, you will assist passengers with boarding and disembarking, ensure their safety, and provide companionship during transport. Training is provided, and you can enjoy flexible hours alongside team social events. This role aims to make a significant difference in the community.

Benefits

Full training including First Aid

Volunteer Handbook & Risk Assessment guide

Free uniform

Flexible hours

Social events

Expenses reimbursed

Qualifications

• Awareness & interest in Assisted Transport.
• Friendly and patient with a positive attitude.
• Willingness to adapt and help when needed.
• Comfortable with kneeling, bending, and pushing wheelchairs.
• DBS check required for all volunteers.

Responsibilities

• Help passengers from door to bus.
• Ensure passenger safety during travel.
• Secure mobility aids safely.
• Assist the driver with navigation.
• Stay in touch with the office for updates.
• Collect and record passenger fares.

Skills

Compassion

Good communication skills

Flexibility

Physical readiness

Job description

Our friendly and reliable door-to-door assisted transport service is available to residents of Norwich and its surrounding areas. The charity supports older people and people with limited mobility, enabling them to remain active, independent and involved within the community.

Wellbeing People with disabilities Older people

Organisation role · 4—8 hrs/Week · Starting from 29 Jun 2025

Nowich Community Hospital, Bowthorpe Rd, Norwich NR2 3TU, UK

#99291
Scan me or visit www.getinvolvednorfolk.org.uk/o/Norwich-Door-to-Door/opportunities/Volunteer-Passenger-Assistant/99291 to join

Summary

As a volunteer Passenger Assistant (PA), you’ll help ensure passengers have a safe and comfortable journey whilst travelling with Norwich Door to Door

Detailed description

Are you wanting to make a difference and eager to lend a hand? Are you kind, compassionate and good with people? If this sounds like you, volunteering as a PA at Norwich Door to Door might be just the role you’re looking for. Our volunteer PAs are integral to the charity, providing a supportive and caring travel experience for people in need.

As a PA, you’ll have the rewarding opportunity to assist passengers who require extra help from their homes and on their journeys, ensuring their safety and comfort. Whether it’s offering a friendly smile, helping with boarding, or providing companionship during travel, your contribution will be invaluable.

What You’ll Be Doing

As a valued member of the Norwich Door to Door team, you’ll help ensure passengers have a safe and comfortable journey. Your role will include:

• Helping passengers from door to bus – Support passengers from their homes, assist with locking up, and help them board and disembark safely
• Ensuring passenger safety – Make sure everyone is seated securely, including those in wheelchairs
• Securing mobility aids – Safely stow and secure walkers, wheelchairs, and other equipment
• Supporting the driver – Assist with directions or navigation when needed
• Staying in touch – Communicate with the office for updates or support
• Handling fares – Collect and record passenger fares accurately

What we’re looking for

We’re seeking compassionate, reliable individuals who are ready to make a difference. You’ll need:

• Awareness & interest in Assisted Transport – A genuine care for those who need extra support
• Good communication skills – Friendly and patient with a positive attitude
• Flexibility & team spirit – Willingness to adapt and help when needed
• Physical readiness – Comfortable with kneeling, bending, and pushing wheelchairs
• DBS check required – All volunteers must undergo a Disclosure and Barring Service check.

What you’ll receive

We value our volunteers and offer a range of benefits to support and thank you:

• Full training – Including First Aid, Passenger Assistance Accreditation, and Dementia Awareness
• Volunteer Handbook & Risk Assessment guide – Everything you need to feel confident and informed
• Free uniform – Polo shirt, fleece, and hi-vis jacket provided
• Flexible hours – Volunteer around your current commitments
• Social events – Join a friendly team and enjoy regular get-togethers
• Expenses reimbursed – Travel and other approved costs covered.

This is a voluntary role and as such no reimbursement will be made for any time given to support this activity. Travel costs and any such service-related expenditure incurred on behalf of the charity will be reimbursed.

Ready to get involved?

Join us today and help make every journey a safe and positive experience!

Please complete the application form, or call us, and one of our friendly members of staff will advise you on the next step to becoming a Norwich Door to Door volunteer.

What we will provide to volunteers

Reimbursement of costs

Getting there

We are based here: https://w3w.co/tummy.advice.forms

Share Opportunity

About Norwich Door to Door

Our friendly and reliable door-to-door assisted transport service is available to residents of Norwich and its surrounding areas. The charity supports older people and people with limited mobility, enabling them to remain active, independent and involved within the community.