Void Systems Officer

Sanctuary Group; Manchester; On-site; GBP 26,000; Full time

Job summary

A leading support services provider seeks a Void Systems Officer in Manchester. In this role, you will update internal systems accurately, liaise with maintenance teams, and ensure void properties are let to meet KPIs. The ideal candidate should have administration experience, strong communication skills, and knowledge of SAP and Microsoft Office. Competitive benefits include paid holidays, a pension scheme, and various learning opportunities.

Benefits

25 days paid holiday

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Life assurance

Flexible working opportunities

Tax efficient savings through Cycle to Work scheme

Learning and development opportunities

Qualifications

• Recent administration experience working in a similar role or customer environment.
• Some experience of analysing data and diagnosing problems.
• Excellent communication skills allowing you to build strong working relationships at all levels.
• Good knowledge of Microsoft Word and Excel.
• Ability to work independently, working to tight deadlines.

Responsibilities

• Reviewing CSC void processes and making recommendations for improvement.
• Updating SAP, ordering furniture, quality checking data, and writing reports.
• Managing the overall void process and liaising with operational staff.
• Monitoring team performance against targets.

Skills

Administration experience

Data analysis

Communication skills

Microsoft Word and Excel

SAP knowledge

Teamwork

Time management

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Void Systems Officer

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226771

Base office location can vary dependent upon suitable candidate

£25,360 per annum

37.5 hours per week

In this high-profile role, the Void Systems Officer will be responsible for updating internal systems efficiently and accurately whilst liaising with maintenance teams and operational staff to ensure that void properties are let within timescales to meet KPIs.

We provide a comprehensive induction programme as well as on‑going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all. Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

The role of Void Systems Officer will include:

• Reviewing CSC void processes and making recommendations for improvement that heighten service and promote best practice
• General administrative tasks to include; updating SAP, ordering furniture, quality checking data and writing reports on void performance and re‑let figures
• Managing the overall void process, ensuring staff are updated with relevant changes and liaising with operational staff concerning each step of the void and tenancy commencement process
• Monitoring team performance against targets and implementing appropriate actions to ensure we meet or exceed service level agreements

Skills and experiences:

• Recent administration experience working in a similar role or customer environment
• Some experience of analysing data and diagnosing problems
• Excellent communication skills allowing you to build strong working relationships at all levels
• Good knowledge of MicrosoftWord and Excel and SAP
• The ability to work independently, working to tight deadlines and prioritising workloadSome experience working in a supported housing or care environment would be desirable
• A real team player with the ability to multi‑task and solve complex queries

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 226771

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.