Visitor Experience Duty Manager

ArtsHub Australia Pty; Greater London; On-site; GBP 40,000; Full time

Job summary

A well-known botanical garden in the United Kingdom is looking for a Visitor Experience – Duty Manager. The successful candidate will oversee daily operations, ensuring maximum visitor enjoyment and adherence to safety standards. Candidates should demonstrate strong customer service abilities and previous supervisory experience, with a proactive and flexible approach to challenges. This role offers a competitive salary and the chance to make a significant impact on visitor experiences.

Qualifications

• Proven track record of delivering high levels of customer service.
• Previous operational management or supervisory experience within a visitor attraction.
• Ability to work collaboratively with teams.

Responsibilities

• Oversee and coordinate the daily running of Wakehurst.
• Ensure maximum visitor enjoyment and quality presentation standards.
• Maintain health, safety and security of the gardens and visitors.

Skills

Strong customer service skills

People management

Decision making under pressure

Flexibility

Job description

Job Summary

There is an exciting opportunity to join the team at Wakehurst, Kew’s Wild Botanic Garden in Sussex, in the recently established role of Visitor Experience – Duty Manager.

Job Description

Salary: £39,243 per annum

Our Duty Managers are at the heart of the visitor operation and are responsible for overseeing and coordinating the daily running of Wakehurst. Working with teams across site, the Duty Managers ensure that we consistently deliver maximum visitor enjoyment and quality presentation standards whilst maintaining the health, safety and security of the gardens, buildings, staff, volunteers, and visitors.

An Enhanced DBS Check is required for this role.

Job Requirements

We are looking for a dynamic, proactive, and motivated individual with a ‘can do’ attitude and a willingness to be flexible and ‘get stuck in’ as required. A proven track record of delivering high levels of customer service is an essential requirement and previous operational management or supervisory experience within a visitor attraction would be a key advantage. Strong people management skills with the ability to work collaboratively and make informed decisions under pressure will be pivotal to the success of this role.

Interviews are due to take place on 3 February 2026.

Apply