VIP Customer Service Rep | Hybrid, Growth & Benefits

Ask Acorn; Liverpool; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A prominent customer service provider in Liverpool seeks a Customer Service Representative. The ideal candidate will excel in providing high-quality customer service while achieving performance targets. This role offers hybrid working options, excellent training opportunities, and a supportive team environment. Competitive salary and potential bonuses are included. Apply now to join a growing organization with strong values.

Benefits

35 days' holiday

24/7 mental health support

Career fairs and leadership programs

Flexible benefits

Recognition awards and social events

Qualifications

• Motivation and drive to provide exceptional service.
• Strong communication skills for phone and webchat.
• Empathy and patience to handle tricky situations.
• Goal-oriented mindset for challenges and targets.
• Attention to detail in managing insurance policies.

Responsibilities

• Achieve performance targets and KPIs.
• Deliver high-quality customer service.
• Turn complaints into positive experiences.
• Handle policy queries as the customer's expert.
• Provide VIP service to all customers.

Skills

Motivation and drive

Strong communication skills

Empathy and patience

Goal-oriented mindset

Attention to detail

Job description

A prominent customer service provider in Liverpool seeks a Customer Service Representative. The ideal candidate will excel in providing high-quality customer service while achieving performance targets. This role offers hybrid working options, excellent training opportunities, and a supportive team environment. Competitive salary and potential bonuses are included. Apply now to join a growing organization with strong values.