Vice President, Voice Support Engineer

BNY Mellon Capital Markets, LLC; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global financial services company is seeking a Voice Support Engineer in Manchester. The role involves managing Voice Projects and Operations, supporting infrastructure, and troubleshooting complex VOIP issues. Ideal candidates will have advanced knowledge in enterprise multi-cluster design and experience with Cisco Video solutions. This is a full-time position offering competitive compensation and benefits.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• Advanced knowledge of enterprise multi-cluster design.
• Knowledge of Cisco Video and Conferencing solutions like Telepresence.
• Experience working in Expressway Edge.

Responsibilities

• Manage all aspects of Voice Projects and Operations.
• Support Operations and Project activities on Voice infrastructure.
• Analyze telecommunications systems using structured problem solving.

Skills

Advanced knowledge of enterprise multi-cluster design

Knowledge of Cisco Video and Conferencing solutions

Experience with Nice Perform or Nice Engage

Oracle SBC design and configuration

Experience working in Expressway Edge and CORE

Excellent communication and relationship management skills

Job description

Voice Support Engineer

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Voice Support Engineer to join our EMEA Production Service team. This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• Manage all aspects of Voice Projects and Operations
• Support Operations and Project activities on Voice infrastructure including Nice Voice Recordings
• Test circuits and components of malfunctioning unified communications equipment to isolate sources of malfunctions, using network management systems and circuit designs
• Analyse telecommunications systems using structured problem solving and available tools to troubleshoot highly complex systems in a mission-critical environment, identifying root causes, action plans, and impact and resolution plans
• Monitor system performance daily and provide security measures, troubleshooting, and maintenance as needed
• Identify all aspects of communications-related vulnerabilities, increase customer awareness of potential vulnerabilities and impacts on mission execution capability, and provide recommendations to mitigate or eliminate identified vulnerabilities
• Perform day-to-day activities required to manage Voice services, such as design, implementation, and management, including troubleshooting of complex VOIP issues
• Perform testing, provisioning, operations, and emergency response for ongoing VOIP network operations
• Oversee and manage the deployment of upgrades to existing voice, video, and other related systems in a multi-location environment
• Take ownership of projects and complete them on time
• Collaborate with Project Teams including Operations, contract resources, and 3rd Party Vendors
• Lead incident investigations and root cause analysis, managing the service to support the Incident/Problem Manager, the Technology Service owner, and deliver quality operations to consumers of Voice and Video Services

To be successful in this role, we’re seeking the following:

• Advanced knowledge of enterprise multi-cluster design, integrating CUCM, Unity Connections, SME
• Knowledge of Cisco Video and Conferencing solutions – Telepresence, TMS, Webex
• Experience with Nice Perform or Nice Engage
• Oracle SBC design and configuration is a plus
• Experience working in Expressway Edge and CORE
• Excellent communication, relationship management, and logical reasoning skills

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Referrals increase your chances of interviewing at BNY by 2x

Get notified about new Vice President Support jobs in Manchester, England, United Kingdom.

Recent roles

• Vice President, Business Planning and Analysis – Manchester, England, United Kingdom (1 week ago)
• Senior Vice President, Fund/Client Accounting Manager – Manchester, England, United Kingdom (1 month ago)
• Senior Vice President, Fund/Client Accounting Manager – Greater Manchester, England, United Kingdom (3 weeks ago)
• Vice President, Quality Assurance Team Lead – Sanctions Ops – Manchester, England, United Kingdom (4 weeks ago)
• Senior Vice President, RCSA Program Integration (Second Line of Defence) – Manchester, England, United Kingdom (2 weeks ago)
• Senior Vice President, Various locations – Knutsford/Manchester, United Kingdom (4 days to 3 weeks ago)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.