Vice President, Middle Office Manager

BNY Mellon Capital Markets, LLC; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global financial services firm in Manchester is hiring a Vice President, Middle Office Manager. This role leads the daily operations of the FX Overlay Service Delivery team, manages client relationships, and drives efficiencies through digital tools and automation. The ideal candidate has a Bachelor's degree, 5-7 years of relevant experience, and proficiency with AI and digital tools.

Benefits

Competitive compensation

Generous paid leave

Paid volunteer time

Qualifications

• 5-7 years of technical and/or supervisory experience preferred.
• Experience in FX Overlay, Fund Accounting or the mutual fund industry strongly preferred.
• Proven track record in implementing change.

Responsibilities

• Oversee day-to-day operations of the Middle Office FX Overlay Operations team.
• Engage with clients daily, managing medium to large sized relationships.
• Drive efficiencies through AI, digital tools, and automation.

Skills

Technical and supervisory experience

Proficiency with digital tools

Foundational knowledge of AI

Education

Bachelor’s degree; mutual fund industry background preferred

Job description

Join to apply for the Vice President, Middle Office Manager role at BNY in Manchester, United Kingdom.

Job Description

At BNY, a leading global financial services company, we empower our teams to drive transformative solutions that redefine industries. This role is part of the FX Overlay Service Delivery team and will be based in Manchester, UK.

Responsibilities

• Assist in overseeing the day‑to‑day operations of a Middle Office FX Overlay Operations team.
• Own medium to large sized client relationships, engaging with clients daily.
• Provide technical assistance on complex matters.
• Ensure work produced meets product/service standards and exceeds quality standards.
• Drive efficiencies in the daily environment – deploy AI, digital tools and automation initiatives.
• Identify opportunities for workflow improvement and operational efficiency, reducing manual touchpoints.
• Ensure procedures are properly documented.
• Direct, motivate and develop staff, maximizing their contribution and growth.
• Publish and report client KPIs, showcasing results in periodic service reviews.
• Serve as escalation point of contact for various client relationships.
• Participate in development priority planning sessions and initiatives.
• Partner with the Change team to assist in the design and deployment of change initiatives.
• Ensure error reports are in compliance with service level agreements; manage escalation and correction of errors.
• Oversee review of exceptions, ensuring internal, external, and regulatory procedures are followed.
• Resolve complex, escalated issues.
• Instruct, assign, direct and review the work of team members.
• Assist in preparation of performance reviews and provide ongoing feedback to staff.

Qualifications

• Bachelor’s degree; mutual fund industry background preferred.
• 5‑7 years of technical and/or supervisory experience preferred.
• Experience in FX Overlay, Fund Accounting or the mutual fund industry strongly preferred.
• Proven track record in implementing change.
• Proficiency with digital tools and foundational knowledge of AI mandatory.

Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

Benefits & Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. We provide access to flexible global resources and tools to support your personal and professional growth, including generous paid leave, paid volunteer time, and other benefits.

Employment Details

Senior level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.