Vice President, Global Video & Technology Operations

AP; City of London; Hybrid; GBP 130,000 - 160,000; Full time

Job summary

A global news organization is seeking a Vice President, Global Video & Technology Operations. This role demands a leader with extensive experience in digital video operations and broadcast engineering. Responsibilities include overseeing video supply chains, ensuring reliability, and managing significant budgets. The ideal candidate should possess a strong background in IT Service Management and demonstrate excellent communication skills. This is a hybrid position located in the City of London, UK, with international travel obligations.

Qualifications

• 10+ years of senior leadership experience in technology or broadcast operations.
• Hands-on expertise in digital video operations and broadcast engineering.
• Strong command of modern IT Service Management frameworks.
• Experience in AI-driven workflow transformation.
• Excellent communication and stakeholder management skills.
• Bachelor's degree required, MBA preferred.

Responsibilities

• Oversee AP’s video supply chain ensuring 24/7 reliability.
• Lead the modernization of video technologies.
• Manage multimillion-dollar budgets and vendor relationships.
• Ensure business continuity for critical platforms.
• Oversee global technical support ecosystem.

Skills

Senior leadership experience

Digital video operations

Broadcast engineering

IT Service Management (ITSM)

AI-driven workflow transformation

Financial management

Education

Bachelor's degree in Computer Science or Engineering

Tools

Microsoft 365

Slack

Zoom

Intune

Job description

Vice President, Global Video & Technology Operations

Join to apply for the Vice President, Global Video & Technology Operations role at The Associated Press, an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world’s population sees AP journalism every day.

The Vice President, Global Video Operations & Technology Services is a senior technology leader responsible for ensuring the reliability, performance, and evolution of AP’s global video delivery, broadcast infrastructure, and enterprise technology services.

This executive combines strategic leadership with extensive hands‑on experience in video operations and broadcast engineering. They demonstrate a proven track record of guiding teams through complex, high‑pressure operating environments while driving innovation, service excellence, and cost efficiency. The position reports to the Chief Technology Officer and partners closely with leaders across Editorial, Revenue, Product, and Cybersecurity to ensure the reliability, innovation, and modernization of AP’s mission supporting both editorial excellence and business growth.

What You Will Do

• Global Video Operations
  • Oversee AP’s video supply chain for both live and file‑based content—from camera and ingest, to production, packaging and global distribution.
  • Ensure 24/7 reliability through master control centers in London, New York, and Washington, D.C., maintaining world‑class standards for availability and resilience.
  • Lead the modernization of video technologies, accelerating the transition to IP and cloud‑based workflows, while integrating AI automation across the video lifecycle.
  • Partner with Editorial leadership to align technical infrastructure with storytelling needs and real‑time coverage demands.
• Service Assurance & Operations Control
  • Lead the Operations Control Center (OCC) to deliver proactive, ITIL‑aligned monitoring, incident, problem, and change management across all AP technology systems.
  • Ensure business continuity and disaster recovery readiness for critical editorial and delivery platforms.
  • Drive automation, analytics, and continuous improvement in service reliability, working closely with cybersecurity on resilience and threat mitigation.
  • Act as the accountable owner of system reliability, communicating performance and impacts clearly to AP’s senior leadership and customers.
• Global Support Services
  • Oversee AP’s global technical support ecosystem—including customer‑facing helpdesk, employee support, and bureau‑level field services.
  • Modernize support through automation, AI‑assisted workflows, and self‑service capabilities.
  • Ensure consistent desk‑side delivery excellence across AP’s global network of bureaus and newsrooms.
  • Direct technical support for global live events (Olympics, Super Bowl, elections, major entertainment awards), ensuring flawless coverage.
• Enterprise Productivity & Collaboration Platforms
  • Lead enterprise platforms that enable secure, seamless collaboration, including Microsoft 365, Slack, Zoom, and related systems.
  • Oversee identity and access management (Azure AD), endpoint lifecycle management, and enterprise patching and software deployment using Intune and CMDB tools.
  • Manage deployment and training for AI‑powered productivity tools (OpenAI, Microsoft Copilot), driving adoption across AP.
  • Supervise the provisioning of technology solutions for field photographers and video journalists.
• Leadership, Vendor & Budget Management
  • Serve as a strategic advisor to the CTO on global technology operations and video strategy.
  • Build a culture of innovation, accountability, and service excellence across diverse, global teams.
  • Manage multimillion‑dollar operational and capital budgets, leading vendor sourcing, RFPs, and contract negotiations to optimize performance and cost.
  • Foster collaborative relationships with AP’s Editorial, Product, and Business teams to align operational priorities with enterprise strategy.

Who You Are

• 10+ years of senior leadership experience in global technology or broadcast operations within a 24/7 media, broadcast, or digital content organization.
• Proven hands‑on expertise in digital video operations and broadcast engineering, including live event production, IP workflows, and cloud‑based distribution systems.
• Strong command of modern IT Service Management (ITSM) and operational excellence frameworks that blend automation, human support, and security.
• Experience in AI‑driven workflow transformation and adoption of next‑generation productivity and collaboration tools.
• Demonstrated ability to lead complex, geographically dispersed teams through change in challenging, high‑pressure environments and manage large‑scale, mission‑critical operations with precision and empathy.
• Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives.
• Strong financial and vendor management acumen.
• Bachelor’s degree in Computer Science, Engineering, or a related field (MBA or equivalent executive experience preferred).
• Willingness to travel internationally to support operations, bureaus, and live events.

Additional Information

• This is a hybrid role, with in‑office presence required for at least three days per week.
• International travel will be required to support operations, bureaus, customers, and global events.
• Applicants must be eligible to work in the UK or able to obtain UK work authorization.

Application deadline is December 2, at 11:59PM ET

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.