Vice President, Client Relationship Management

Walkers; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading international law and professional services firm is seeking a Vice President for Client Relationship Management in London. This role involves building client relationships, driving business development initiatives, and supporting the Client Relationship Programme. The ideal candidate will have a proven track record in a similar role, strong interpersonal skills, and the ability to think strategically. This position requires office presence 4 days per week with some flexibility.

Qualifications

• Proven track record of success in a similar role.
• Demonstrated ability to think strategically and determine impact on business performance.
• Strong organizational and decision-making skills.

Responsibilities

• Build and maintain client relationships to maximize business opportunities.
• Act as the main point of contact for new business inquiries.
• Drive education on service capabilities and value.

Skills

Business development initiatives

Strategic thinking

Inter-personal communication

Commercial awareness

Analytical skills

Job description

Vice President, Client Relationship Management

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview of role

Office: London (office based 4 days per week with some flexibility)

Based in London, the Vice President is responsible for relationship building and maintenance amongst WPS' London clients, Walkers law firm and external intermediaries, maximising new business opportunities and such other ad hoc responsibilities as WPS Senior Management shall from time to time determine.

The Vice President is tasked with meeting the defined objectives of WPS, including client engagement, market expansion and improving the client experience and, being a true Ambassador for WPS, both internally and externally. The Vice President shall also support the Client Relationship Programme in London.

Duties, Responsibilities & Person Specification

• Be the WPS central point of contact for Europe (primarily London) in terms of new business enquiries, including initial KYC compliance and service onboarding
• Drive broader education on WPS service capabilities and value (including in other jurisdictions), both internally and externally
• Build relationships across Walkers law firm practice groups, with a view to expanding WPS service lines across their new oppportunities
• Personally manage and be the main point of contact for new business opportunities and pro-actively develop and win new relationships
• Act as escalation point / problem solver between London clients, Walkers law firm and WPS internal teams
• Maintain close working relationships with all key stakeholders including WPS leadership, WPS clients, Walkers law firm and key support functions across Walkers
• Act as a key intermediary between WPS and Walkers law firm and their existing and future clients
• Support the Client Relationship Programme in London
• Engage with existing Walkers clients to seek and maximise cross-selling/up-selling opportunities
• Assist with proposals as well as the drafting and socializing of WPS marketing materials to both clients and external intermediaries as appropriate
• Other ad hoc projects as may be required within WPS from time to time

Education, Skills & Experience

• A proven track record of success with proven relevant experience in a similar role
• Demonstrated commercial awareness
• Knowledge of laws and regulations in the jurisdictions that WPS operates is preferred
• Demonstrated ability to think strategically and determine impact of decisions on the ultimate performance of a regulated professional services business
• Excellent inter-personal, verbal and written communication skills, including presentation skills
• Strong organisational, analytical and decision-making skills with excellent attention to detail
• Solid track record of delivering business development initiatives and business growth
• Ability to work under pressure and meet deadlines
• Energy, enthusiasm and a proactive and solution-driven attitude

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.