Veterinary Receptionist (FTC)

Kernow Vet Group; Willenhall; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary service provider in Willenhall is seeking a friendly and compassionate Veterinary Receptionist for a fixed-term role lasting 12 months. You'll join a fantastic team responsible for client care, scheduling appointments, processing payments, and maintaining patient records. Ideal candidates should have strong interpersonal skills, the ability to multitask, and proficiency in Microsoft Office. The position offers competitive salary and benefits including annual leave, family-friendly policies, and learning opportunities.

Benefits

6.6 Weeks annual leave

Additional leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in a similar role is advantageous but not essential.
• Ability to multitasl in a busy environment.
• Attention to detail required for patient record updates.

Responsibilities

• Take phone calls, answer queries, and book appointments.
• Greet clients and their pets on arrival.
• Process payments and maintain accurate financial records.
• Dispense medication and maintain cleanliness of reception area.

Skills

Interpersonal skills

Organisational skills

Computer literacy

Knowledge of Microsoft Office

Job description

We are looking for a friendly and compassionate Veterinary Receptionist who is dedicated to providing exceptional client care to join our fantastic team in Willenhall. This is a fixed-term role lasting 12 months.

As an integral part of our practice team you will be responsible for:

• Taking phone calls, answering queries and booking appointments
• Greeting clients and their pets on arrival
• Check-in patients and verify their information
• Update patient records and ensure attention to detail
• Process payments and maintain accurate financial records
• Dispensing medication
• Maintain cleanliness of reception area and consult rooms
• Administration duties such as emails and signing up clients to our Pet Health Plan

We are looking for someone who is organised, able to multitask in a busy environment and someone who can demonstrate a good level of interpersonal skills. You must also be computer literate with a good knowledge of Microsoft office and be able to work as part of the team and under your own initiative. Previous experience in a similar role is advantageous but not essential as full training will be provided.

About the rota

This is a full-time fixed-term role working 40 hours per week over 4 days. The shifts are from 8:00am-7:00pm plus 1 in 6 Saturdays and bank holidays from 9:00am - 5:00pm. to add, the Saturday shifts will be based at our Rosewood branch. Flexible working patterns available.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care