Veterinary Receptionist

Kernow Vet Group; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading veterinary practice in Norwich is seeking a full-time receptionist to join their team. Responsibilities include greeting clients, maintaining records, and handling inquiries. The ideal candidate will have proven reception experience, be computer literate, and thrive in a busy environment. This position offers a competitive salary and an array of employee benefits, including annual leave, enhanced family policies, and support initiatives for wellbeing.

Benefits

6.6 Weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits discount program

Discounted staff pet care

Qualifications

• Proven reception knowledge and experience.
• Computer literate and able to manage records.
• Experience in providing excellent customer service.

Responsibilities

• Greeting and assisting clients.
• Maintaining accurate records using our computer systems.
• Handling client enquiries both in person and over the phone.
• Taking payments.

Skills

Reception knowledge

Computer literacy

Customer service

Ability to work in a busy environment

Job description

Taverham Veterinary Practice, Longwater Lane, Norwich, East of England

Taverham Veterinary Hospital is looking for a full-time receptionist to join our superstar reception team. As well as being an outstanding receptionist, roles may also include being on the 'shop floor', focusing on delivering an excellent customer experience, making sure that we can offer the gold standard service that we have always strived for.

Duties:

• Greeting and assisting clients
• Maintaining accurate records using our computer systems
• Handling client enquiries both in person and over the phone
• Taking payments

Our fantastic team

At Taverham Vets, we’re a close-knit team committed to exceptional pet care. With our hospital branch in Taverham and a third branch practice in Aylsham, we’re a leading veterinary team in the region. We have a large team of 34 Veterinary Surgeons, 41 Registered Veterinary Nurses, 5 Student Veterinary Nurses, 9 Animal Nursing Assistants, and 30+ Support Staff. Many of our vets and nurses hold additional qualifications across multiple disciplines. We’re also passionate about giving back! We proudly support StreetVet Norwich, helping pets of those experiencing homelessness, and work closely with Dogs Trust, performing hydrotherapy to their residents. Our team regularly fundraises, with our latest charity event raising over £2,000!

More about you

We are looking for candidates with proven reception knowledge, computer literate and have experience in providing excellent care and enjoy working in a busy environment to join our Longwater team.

Working pattern

You will work approximately. 38.63 hours per week, covering shifts between 9 am - 5:30 pm Mon - Fri, with 1 in 4 Saturday mornings 8:30 am - 1 pm.

In addition to a competitive salary, you will benefit from

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Taverham Veterinary Practice, Longwater Lane

Longwater Lane, Costessey, Norwich, NR8 5AH, United Kingdom