Venue Sales Executive

City Football Group; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sports organization in Manchester is seeking a Venue Sales Executive to facilitate non-matchday events, managing inbound inquiries and creating engaging proposals. This position emphasizes customer experience, requiring clear communication and strong organizational skills. The ideal candidate will collaborate with various internal teams and should be flexible for evening and weekend events. The organization offers benefits such as annual leave, healthcare, and bonuses.

Benefits

26 days annual leave

Private healthcare

Annual discretionary bonus

Commission scheme

Qualifications

• Interest in working with people and delivering great customer experiences.
• Confidence in written and verbal communication.
• Ability to manage multiple enquiries effectively.

Responsibilities

• Manage inbound enquiries for non-matchday events with engaging proposals.
• Arrange client show-rounds to tailor event packages.
• Work with internal teams to ensure event delivery.

Skills

Customer experience delivery

Clear communication

Organizational skills

CRM usage

Team collaboration

Flexibility in event delivery

Tools

Microsoft Office

Job description

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

At Manchester City, creating unforgettable experiences for our customers is central to everything we do. We’re looking for a Venue Sales Executive to support the continued growth of Manchester City’s non-matchday events, helping customers bring their events to life at one of football’s most iconic venues.

This is a people-focused, detail-driven role where you’ll manage inbound enquiries, plan memorable experiences and work closely with colleagues across the Club to deliver exceptional events. Whether customers are booking celebrations, corporate occasions or non-matchday experiences, you’ll play a key role in shaping how they experience Manchester City.

We welcome applications from people of all backgrounds and experiences , and are committed to creating an inclusive working environment where everyone feels supported to succeed.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus and commission scheme, plus a range of partnership and lifestyle discounts.

Your Impact

• Manage inbound enquiries for Manchester City non-matchday events, creating clear, engaging proposals.
• Arrange and host client show-rounds and meetings to understand customer requirements and tailor event packages accordingly.
• Produce booking confirmations in line with company standards, ensuring that all agreed costs, requirements and minimum numbers are documented.
• Ensure that pre-payments are obtained within the contracted timescales as per venue terms.
• Maintain an excellent understanding of the venue operation to include knowledge of the stadium’s products and services.
• Work collaboratively with internal teams to ensure smooth and successful event delivery.
• Be flexible to support events outside standard office hours during busy periods, particularly around live event delivery.

What we are looking for

• A genuine interest in working with people and delivering great customer experiences.
• Clear, confident communication skills, both written and verbal.
• Strong organisational skills and the ability to manage multiple enquiries at once.
• A collaborative, team-focused approach with a positive and proactive mindset.
• Comfortable using CRM systems and Microsoft Office tools.
• Flexibility to support occasional evening and weekend event delivery.
• Beneficial but not essential; Experience in sales, events, hospitality or customer-facing roles / Knowledge of stadium, venue or live event operations.

*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

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