Venue Process Analyst Operations · Highbury House ·

Arsenal; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading football club in the UK is seeking a Venue Process Analyst to enhance key processes across venue operations. The successful candidate will analyze workflows, implement improvements, and collaborate across departments to support operational efficiency and commercial success. Strong project management, analytical skills, and proficiency in data visualization tools are essential. The role offers a range of employee benefits, including a hybrid working model and generous leave entitlements.

Benefits

Reward and recognition scheme

Generous holiday allowance

Internal learning and development programmes

Flexible hybrid working model

Priority access to match tickets

Health and wellbeing benefits package

Employee Assistance Programme

Discounts with partners

Qualifications

• Experience in project management and process management.
• Strong analytical skills with attention to detail.
• Proven expertise in process improvement and workflow mapping.
• Proficiency in data reporting and visualization tools.

Responsibilities

• Analyse and enhance operational workflows for efficiency.
• Design and implement new processes for venue operations.
• Collaborate with cross-functional teams for best practices.
• Deliver insightful performance reports and dashboards.
• Support project deliveries including testing and training.
• Maintain comprehensive governance and documentation.

Skills

Project management

Analytical thinking

Process improvement

Data visualization tools

Effective communication

Organizational skills

Adaptability

Ticketing industry knowledge

Tools

Excel

Power BI

Tableau

Job description

The Role

We are looking for a Venue Process Analyst to take ownership of analysing and enhancing key processes across our venue operations. In this role, you will map end-to-end workflows, identify inefficiencies, and implement scalable solutions to support commercial success and operational efficiency.

Working across cross‑functional teams, you will ensure processes are aligned, efficient, and data‑driven. This is an opportunity to make a tangible impact on our supporter experience, with a continuous emphasis on process evolution and optimisation.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day‑to‑day

• Analyse and improve processes – you’ll map, document, and review operational workflows, identifying risks and opportunities for optimisation

• Design and implement solutions – you will support the creation of new processes that improve efficiency, accuracy, and consistency across venue operations

• Collaborate across departments – you’ll work closely with internal teams such as Sales, Ticketing, Operations, and Technology to ensure alignment on best practices

• Deliver actionable insights – you will analyse sales performance, attendance, and seat utilisation, producing dashboard reports to inform strategic decisions

• Support key project deliveries – you’ll assist with requirement gathering, testing, and post‑implementation reviews for new systems and initiatives

• Upskill and assist colleagues – you will support the communication and training of new venue department processes and systems as they are introduced

• Maintain governance and documentation – you’ll help establish structured governance, ensuring accountability across the venue department through accurate and accessible process documentation

What we are looking for

• Project management and process management experience – you’re comfortable owning end‑to‑end projects, advising contributors and adhering to budgets and SLAs

• Analytical and detail‑oriented – you possess effective problem‑solving skills with a keen eye for operational detail

• Process improvement expertise – you’re experienced in mapping workflows and enhancing efficiency through process analysis

• Data and reporting tool proficiency – you are well versed in utilising spreadsheets and visualisation tools (Excel, Power BI, Tableau) to produce dashboards and performance reports

• Collaborative communicator – you enjoy communicating effectively with stakeholders and providing regular reports on insights, observations, and opportunities

• Organised and adaptable – you’re proficient in managing multiple priorities simultaneously in a dynamic, fast‑paced environment

• Inquisitive learner – you demonstrate an eagerness to identify smarter ways of working, with a continued emphasis on ongoing process improvement

• Ticketing industry knowledge – you hold demonstrated experience in a ticketing, venue operations, or sporting environment, with an understanding of ticketing systems (e.g. Ticketmaster)

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme

• Generous holiday allowance which increases with your length of service

• Great internal learning and development programmes

• A flexible hybrid working model

• Priority access to apply for match tickets

• A competitive health and wellbeing benefits package

• A leading Employee Assistance Programme

• Great discounts with some of our Partners

Discover why ‘Our Gunners’ are proud to be part of our team – view their stories here.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in the application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date – Monday, 26th January, 2026

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.

Good luck!