Vehicle Service Advisor: Customer Care & Tech Insights

BMW; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive brand in Hounslow is seeking a Service Advisor to enhance customer experience. Key responsibilities include informing customers about vehicle servicing while ensuring timely vehicle readiness, and providing expert advice on products. Ideal candidates should have a passion for BMW technologies, strong interpersonal skills, and a commitment to excellent customer service. Experience with BMW AIR and a strong VHC sales background are preferred.

Qualifications

• Strong interpersonal and presentation skills.
• Ability to work autonomously.
• Enthusiastic and dynamic personality.
• Willingness to learn and develop.
• VHC sales background with experience in pricing.

Responsibilities

• Inform and consult customers on vehicle servicing.
• Liaise with technicians about vehicle statuses.
• Provide honest advice on products and services.

Skills

Customer service commitment

Passion for BMW products

Interpersonal skills

Organizational skills

Team player

Tools

MS Office

BMW AIR

Job description

A prestigious automotive brand in Hounslow is seeking a Service Advisor to enhance customer experience. Key responsibilities include informing customers about vehicle servicing while ensuring timely vehicle readiness, and providing expert advice on products. Ideal candidates should have a passion for BMW technologies, strong interpersonal skills, and a commitment to excellent customer service. Experience with BMW AIR and a strong VHC sales background are preferred.