Vehicle Damage Assessor

Direct Line Group; United Kingdom; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading automotive services provider in the United Kingdom is seeking a Vehicle Damage Assessor to work within a dedicated Auto Services team. This permanent role focuses on ensuring high-quality vehicle repairs while adhering to strict health and safety standards. Candidates should possess experience with vehicle repair methods and relevant qualifications such as Audatex and ATA. The position offers a salary of up to £40k, along with an attractive benefits package that includes insurance discounts and flexible annual leave.

Benefits

50% off home, motor and pet insurance

Free Green Flag breakdown cover

EV car scheme

Employee discounts and cashback

Enhanced maternity and paternity leave

Qualifications

• Proven experience carrying out vehicle damage assessments.
• Ability to ensure compliance with Health and Safety regulations.
• Strong communication skills for interacting with customers.

Responsibilities

• Review repair methodologies to ensure cost-effectiveness.
• Provide service level agreements and maintain customer communication.
• Ensure parts orders are accurate and follow purchase procedures.

Skills

Experience of vehicle repair methods

Knowledge of Thatcham repair methods

Audatex knowledge

ATA qualification

Education

ATA qualification or equivalent

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!

What you'll be doing

• You will work within site guidelines to ensure the workflow of job cards to meet the volume targets and identify fast track repairs, ensure parts orders are accurate and follow purchase procedures
• You will be constantly reviewing repair methodologies to ensure all repairs are cost‑effective
• You will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair
• Provide service level agreements, ensuring customers are contacted regarding repairs and non‑related damage and where applicable agree amended repair hours with the workshop leadership teams and technicians
• You will be accountable for Health and Safety regulations, company health and safety procedures appropriate to role
• You will achieve and maintain and embed all “standard methodology” and “lean activities” as instructed by business strategy

What you'll need

This is a permanent role reporting to the Lead Vehicle Damage assessor

The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re‑shape vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us.

• Vehicle Damage Assessor salary up to £40k plus benefit package

All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• Experience of vehicle repair methods
• Knowledge of Thatcham repair methods, Audatex and ATA qualification
• You will ensure you achieve company and personal targets

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

Benefits

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way
• Buy as you earn share scheme
• Employee discounts and cashback

The Basics

• Holidays – 22 days holiday rising to 30 days depending on your role, plus the chance to buy and sell up to 5 days
• Pension – Company contributions of 9% of your salary towards your pension
• Income protection – 50% of your salary for 5 years
• Life assurance – Cover at four times your salary

Discounts

• Breakdown cover – Free Green Flag breakdown cover
• Insurance – 50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy
• Shopping – Discounts and cashback savings across hundreds of other well‑known brands

Flexibility

• Flexible benefits scheme – Adjust your income protection, life assurance, and benefits package through our flexible benefits scheme
• Salary sacrifice – Scheme for fully electric and plug‑in hybrid cars, and for private dental and medical cover
• Parental leave – Enhanced maternity, paternity, shared parental, and emergency dependant leave

Wellbeing

• Employee Assistance Programme – Information on financial and mental wellbeing as well as emergency support and advice
• Mental health first aid – Trained mental health first aiders (MHFA) for support whenever you need it
• Volunteering opportunities – Through our partnership with Neighbourly
• Donation matching – Up to £50 a month to match any contributions you make to your local community

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Our mission is simple: deliver high‑quality vehicle repairs as quickly and efficiently as possible, keeping customers informed every step of the way. Whatever the situation, our aim is to get people back on the road with maximum confidence and minimum fuss – something we do for more than 100,000 customers every year.

OUR PEOPLE: What our people at DLG Auto Services are saying

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The amount of work involved in running these sites is amazing. Every step of the process is scrutinised to ensure a smooth experience for our customers.

I'm really proud of the apprentices we have. It's all about future proofing. Repairing cars is a dying art, so bringing in these young people is fantastic.

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