User Researcher — Hybrid, Public-Sector Impact

CAA; Crawley; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An aviation regulator in Crawley is seeking an experienced User Researcher to enhance their services through user-centered design. In this role, you will lead independent research projects and work alongside cross-functional teams to ensure findings inform design and development. Ideal candidates will be agile-savvy with strong communication skills and a portfolio showcasing various research techniques. This position provides a unique opportunity to impact the aviation industry while contributing to your personal development.

Benefits

Flexible working arrangements

Free onsite gym at Gatwick

Generous pension scheme

28 days annual leave

Qualifications

• Experienced User Researcher with a strong portfolio showcasing a variety of research techniques.
• Comfortable working within an Agile environment.
• Strong storytelling and communication skills.

Responsibilities

• Conduct user research to inform service design and development.
• Support lead researcher in maturing user research practices.
• Translate complex research findings into actionable recommendations.

Skills

User research techniques

Agile methodology

Communication skills

Stakeholder management

Job description

An aviation regulator in Crawley is seeking an experienced User Researcher to enhance their services through user-centered design. In this role, you will lead independent research projects and work alongside cross-functional teams to ensure findings inform design and development. Ideal candidates will be agile-savvy with strong communication skills and a portfolio showcasing various research techniques. This position provides a unique opportunity to impact the aviation industry while contributing to your personal development.