User Research Lead — UX & Insights

InvestEngine Limited; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading investment platform seeks a dedicated UX and customer researcher to join their Experience team in Greater London. You will work closely with multiple teams to understand users' interactions, behaviors, and barriers in investing. This role offers meaningful work, the opportunity to grow responsibilities, and a supportive culture. Candidates should have solid UX research experience, a basic understanding of finance, and be able to communicate findings clearly.

Benefits

Meaningful work from day one

Opportunities for growth

Supportive culture

Flexible work arrangements

Qualifications

• Solid experience running UX and customer research for digital products.
• Comfortable working on detailed flow and broader customer questions.
• Ability to design research considering financial context.

Responsibilities

• Plan and run research for key initiatives.
• Connect UX and customer questions for team involvement.
• Write clear summaries and maintain quality in research.

Skills

UX and customer research experience

Understanding of financial concepts

Clear communication skills

Job description

A leading investment platform seeks a dedicated UX and customer researcher to join their Experience team in Greater London. You will work closely with multiple teams to understand users' interactions, behaviors, and barriers in investing. This role offers meaningful work, the opportunity to grow responsibilities, and a supportive culture. Candidates should have solid UX research experience, a basic understanding of finance, and be able to communicate findings clearly.