User Experience Designer

Creditsafe Business Solutions Ltd; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leader in business intelligence is seeking a UX/Product Designer to enhance digital user experiences. This role requires conducting user research, creating wireframes and prototypes, and collaborating with product teams. Ideal candidates have proven design experience, strong portfolios, and knowledge of accessibility guidelines. The position offers numerous benefits, including a bonus scheme and career progression opportunities. Join a people-focused culture committed to innovation and impact.

Benefits

Bonus Scheme

Cycle to work and Wellbeing Programme

Global Company gatherings and events

E-learning and career progression opportunities

Qualifications

• Proven UX/Product design experience in digital environments.
• Portfolio demonstrating strong UX/UI skills and journey mapping.
• Understanding of EU Accessibility Act and WCAG 2.1 AA guidelines.

Responsibilities

• Conduct comprehensive user research to understand user needs.
• Create interactive prototypes and polished user interfaces.
• Build and maintain design systems and style guides.
• Ensure compliance with accessibility standards across products.
• Work closely with product managers and engineers for product delivery.
• Present design decisions using data-driven insights.
• Facilitate design critiques to improve product solutions.

Skills

UX/Product design experience

Prototyping tools (e.g. Moqups, Figma)

User research methodologies

Excellent presentation skills

Understanding of AI tools in UX

Familiarity with analytics tools

Digital accessibility guidelines knowledge

Education

Bachelor's degree in Design or related field

Tools

Adobe Analytics

Microsoft Clarity

Job description

We are currently looking for a UX / Product designer that will be responsible for building a clean and effective user experience for our customers.

Living proof that a people-focused culture creates success, Creditsafe is a company that’s built differently. With embodied values, an open and pioneering approach, and a focus on people, over the last 25 years we’ve gone from a market outsider to a leading force in the world of business intelligence. Our mission is to help big and small companies to make better decisions around the world using data.

Over the years we’ve grown to over 1700 staff worldwide across 14 countries, while maintaining a flat, lean and inclusive hierarchy that values transparency, authenticity, and belonging. If you’re looking for a workplace that's refreshingly different, you’re in the right place!

About The Role

We are seeking an experienced UX/Product Designer to lead the design and optimisation of digital experiences across a portfolio of products. This role combines user experience design, product design strategy, and accessibility compliance expertise to deliver innovative digital products that meet both user needs and accessibility standards.

As a UX/Product Designer, you will be responsible for guiding the complete user experience lifecycle, including initial research and customer journey mapping, to UI implementation. Sitting within the Product team, this role requires strong collaboration with Product Managers and Engineering teams.

Please include your portfolio within your application and/or CV

Key Responsibilities

• User Research & Analysis: Conduct comprehensive user research, including interviews, surveys, usability testing, and data analysis to understand user needs, behaviors, and pain points
• Wireframing, Prototyping & UI Design: Create low and high-fidelity wireframes, interactive prototypes, and polished user interfaces to communicate design concepts and test solutions
• Design System & Style Guides: Build and maintain scalable design systems and style guides that promote consistency and efficiency across product teams
• Accessible Design: Stay current with evolving EU regulations and other relevant legislation affecting digital products, maintaining compliance, documentation and audits across the product portfolio
• Cross-functional Partnership: Work closely with product managers, engineers, legal teams, and other stakeholders to ensure successful product delivery
• Design Advocacy: Present and defend design decisions to stakeholders using data-driven insights and user research findings
• Design Reviews: Facilitate design critiques and collaborative design sessions to refine and improve product solutions

Skills & Experience

• Proven UX/Product design experience, preferably in digital product environments
• Bachelor's degree in Design, or related field, or equivalent practical experience
• Portfolio demonstrating strong UX/UI design skills, customer journey mapping, and style guide creation
• Excellent presentation and storytelling skills to articulate design decisions and research findings
• Expert proficiency in prototyping tools (e.g. Moqups, Figma, etc)
• Experience with user research methodologies, usability testing, A/B testing, and data analysis
• Understanding of AI tools and their application in UX design processes
• Familiarity with analytics tools (e.g. Adobe Analytics, Microsoft Clarity, etc) to measure and optimise user experiences
• An understanding of digital accessibility and the EU Accessibility Act & WCAG 2.1 AA guidelines

Why Join Us

• Bonus Scheme
• Cycle to work and Wellbeing Programme
• Global Company gatherings and events
• E-learning and excellent career progression opportunities
• Plus more that can be found on the benefits section on the Careers page