Trusted Service Advisor: Customer Relationships & Care

Vertu Motors plc; Tees Valley; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer in Tees Valley is seeking a Service Advisor to manage customer relationships and ensure outstanding satisfaction levels. You'll communicate effectively with customers throughout their service experience, setting clear expectations and upselling products. Ideal candidates have a strong customer service background and exceptional communication skills. The role offers a competitive salary of £30,000 along with numerous benefits, including progressive career development and generous leave policy.

Benefits

25 days holiday

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to meet targets and deadlines in a fast-paced environment.

Responsibilities

• Act as relationship manager between the customer and the workshop.
• Set customer expectations during service or repair.
• Upsell additional products during customer interactions.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work under pressure

Job description

A leading motor retailer in Tees Valley is seeking a Service Advisor to manage customer relationships and ensure outstanding satisfaction levels. You'll communicate effectively with customers throughout their service experience, setting clear expectations and upselling products. Ideal candidates have a strong customer service background and exceptional communication skills. The role offers a competitive salary of £30,000 along with numerous benefits, including progressive career development and generous leave policy.