Truck Handover Specialist Westbury Service & Support

HGVTraders LTD.; Westbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading multi-franchise Dealer Group in England is seeking an experienced Truck Handover Specialist. This customer-facing role is responsible for delivering exceptional handover experiences to clients, ensuring they understand their new vehicles thoroughly. Candidates should hold a full UK driving licence and have experience in the haulage industry. Competitive benefits include vehicle allowance and comprehensive training programs.

Benefits

An extra day off for your Birthday

23 days of annual leave plus Bank Holidays

Auto-enrolment pension

Wellness programmes and Employee Assistance Programmes

Manufacturer training and in-house training

Branded uniform

Qualifications

• Must possess a full C + E category UK driving licence.
• Experience in truck retail operations or as a Driver Trainer is preferred.

Responsibilities

• Conduct product handovers to customers receiving demonstration trucks.
• Ensure customers understand truck safety features and modes of operation.
• Provide feedback to the truck sales executive for customer satisfaction.

Skills

Full C + E category UK driving licence

Experience in the haulage industry

Knowledge of truck retail operations

Experience as a Driver Trainer

Job description

Overview

Truck Handover Specialist – M4 Corridor (Westbury, Swindon or Reading).

DOE • Monday to Friday 08:30 to 17:30

Vehicle allowance, great benefits, mobile phone and laptop

Your Role: Role Level on the Rygor Career Journey Map: C3, Individual Contributor – Specialist

If you are looking to be part of an award-winning company with a great career path, this is for you. We are seeking an experienced and inspiring Truck Handover Specialist to join our sales team. This is a key customer-facing role delivering exceptional handover experiences to customers, ensuring they leave with confidence and clarity.

Responsibilities

• Working in partnership with the Truck Sales Team, conduct product handovers to customers receiving demonstration trucks.
• Working in partnership with the Truck Sales Team, conduct product handovers to customers receiving their newly purchased trucks.
• Explain and ensure a thorough understanding of the trucks safety features and modes of operation.
• Demonstrate the use of all driver aids and safety systems.
• Demonstrate the use of digital services, such as FleetBoard and My TruckPoint.
• Advise on the points of contact for service-related requirements.
• Ensure access to compliance files is in place.
• Provide feedback to the relevant truck sales executive to ensure the customer is completely satisfied.
• Attend training events as required to maintain and update skills and knowledge.

Skills & Behaviours

• Full C + E category UK driving licence.
• Experience in the haulage industry, truck retail operations or as a Driver Trainer preferred.

Benefits

• An extra day off for your Birthday
• Business close 24 December and 27 December in 2025
• 23 days of annual leave per year plus Bank Holidays
• Auto-enrolment pension
• Access to wellness programmes and Employee Assistance Programmes
• Mental Health First Aiders
• Award and recognition programmes and progression opportunities
• Manufacturer training and in-house training
• Branded uniform
• Charities of the Year programme and community engagement initiatives

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values guide decision-making and culture reflects how we work together.

“Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful.”

• We shortlist CVs online and encourage you to include information that makes you stand out
• A short screening call with our hiring manager or a member of our people team
• Site visit to meet the team and discuss opportunities
• If successful, we’ll be excited to make you an offer

Diversity, Equity, Inclusion and Belonging (DEIB)

We are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. We welcome people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We promote an inclusive environment where you can bring your authentic self to work every day.

Support

If you need reasonable adjustments to our process, please let us know so we can discuss how we can best support you.

About the Company

We are an award-winning, multi-franchise Dealer Group with branches across England. Our business has grown with investments nationwide and awards, including Employer of the Year and onboarding recognitions. We are officially a Great Place to Work and committed to rewarding, reliable and respectful service. Rygor Group operates across multiple sectors and brands with extensive automotive capabilities.

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