Travel Reservation Specialist (Remote)

Morley Companies; Remote; GBP 26,000 - 38,000; Full time

Job summary

A leading travel services firm is seeking a Remote Travel Reservation Specialist. In this role, you will build personal relationships with customers and recommend unforgettable travel experiences. The ideal candidate will have strong communication skills and at least two years of customer service experience. This position offers competitive pay, health benefits, and a supportive work environment. Join us and help create extraordinary travel experiences for our customers.

Benefits

Medical and prescription coverage

401(k) with match

Paid time off

Dental and vision insurance

Qualifications

• Two or more years of sales or customer service experience.
• Able to work Monday through Friday, 9 a.m. to 6 p.m. Eastern time.
• Must be reliable in sticking to the schedule.

Responsibilities

• Recommend trips and excursions based on customer interest.
• Answer questions and book reservations.
• Maintain a positive and upbeat attitude in communications.

Skills

Excellent written and verbal communication skills

Knowledge of geography and current global events

Education

High school diploma or equivalent

College degree in a relevant field

Tools

Salesforce

Job description

About the Role

Location: Remote – Ohio residents

Interested in travel and culture? Keep up with current events? Love building personal relationships with customers?

Become a remote Travel Reservation Specialist at Morley and apply your interests every day!

In this unique role, you'll work directly with one of the world's most respected travel organizations to build world-class travel experiences, serving as customers' personal guide.

What You'll Do

• Recommend trips and excursions based on customer interest
• Answer questions
• Book reservations for unforgettable cultural and educational experiences across the globe
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Excellent written and verbal communication skills
• Knowledge of geography and current global events

Eligibility Requirements

• High school diploma or equivalent
• Two or more years of sales or customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work the following schedule:
  • Monday through Friday
  • 9 a.m. to 6 p.m. Eastern time
  • No nights or weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

• College degree in a relevant field, including communications, hospitality or education
• Working knowledge of Salesforce

Remote Work Requirements

• Ohio resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy