Training Team Manager

Sja's West; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading first aid charity in the UK is seeking a Training Team Manager to oversee and develop a team of Trainers. This role involves ensuring that training courses for external customers are delivered effectively across multiple locations. Ideal candidates should have prior experience in managing successful teams and a background in customer service. Join a dedicated organization focused on improving community health and wellbeing, while enjoying a supportive working environment with competitive benefits.

Benefits

Competitive salary

33 days holiday increasing to 38 days

Cycle to work scheme

Health and Wellbeing support

Qualifications

• Previous experience managing a successful team in a customer-focused environment.
• Experience delivering customer service excellence.
• Advantageous to have worked in a First Aid capacity.

Responsibilities

• Line manage, motivate, and develop a team of Trainers.
• Ensure the delivery of training courses to external customers.
• Coordinate implementation of initiatives and resolve issues.

Skills

Team management

Coaching

Customer service

Mentoring

Job description

Find your next role with St John Ambulance.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,700 employees and over 29,500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

About the Role

As a Training Team Manager, you will be responsible for line managing, motivating and developing a team of Trainers to ensure the delivery of courses for external customers at the required standard across multiple locations in the sector. You will also ensure the effective delivery of both workplace and community training courses while working with relevant colleagues and stakeholders to resolve issues, coordinate implementation of initiatives, engage with community and workplace customers, and ensure that training delivered is of the required standard, at the right time and cost‑effective.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

As a Training Team Manager you will be responsible for the output of a geographically dispersed team and therefore you must have previous experience in the management of a successful team including coaching, mentoring and developing them to achieve results. It would be an advantage of working in a First Aid capacity previously, however, you must have experience in working in a customer focused environment delivering great customer service.

InterviewDate: TBC

Application Review Date: TBC

Please see the job description for more detail (this can be viewed on our website or once you click apply)

To find out more about us visit www.sja.org.uk or follow us on our socials

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and create a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.