Training & Competence Supervisor & Compliance Manager Launceston

NFU Mutual Group; Launceston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK insurance company is seeking a dedicated Training & Competence Supervisor & Compliance Manager in Launceston. This role involves overseeing the agency's compliance obligations, delivering staff training, and ensuring high standards. Ideal candidates should have experience in a regulated environment, strong interpersonal skills, and a passion for process improvement. Full training will be provided, and applications must be submitted by January 31, 2026. Opportunity for professional growth in the insurance industry is offered.

Benefits

Full training and ongoing support

Opportunities for professional qualifications

Personal development opportunities

Qualifications

• Experience of working in a regulated working environment desirable.
• Commitment to obtaining licencing requirements within an agreed timeframe.
• Strong interpersonal skills required.

Responsibilities

• Ensure agency meets regulatory obligations and quality standards.
• Deliver and oversee T&C framework and staff development.
• Prepare for audits and monthly compliance returns.

Skills

Strong interpersonal skills

Coaching and development experience

Attention to detail

Polite professional manner

Numerate

Articulate verbally and in writing

Process improvement

Job description

# Training & Competence Supervisor & Compliance ManagerRegion: South WestLocation: LauncestonJob reference: ANEE01853## The role**Training & Competence Supervisor & Compliance Manager** **Salary dependant on experience** **Full Time position. Permanent Contract** **Location: Launceston, Cornwall** **Mon – Fri, 9-5, 35 hr week, office based** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Launceston Agency. **About the role:** This is a crucial role ensuring that the agency meets its regulatory obligations, maintains high quality standards and achieves its goals. The role includes delivering and overseeing the Agency’s T&C framework, including the continuous development of staff. This will be achieved by assessments of customer phone calls and face to face interactions and providing feedback and coaching. Preparation for audits and monthly compliance returns. Other duties as agreed with the Agents **About you:** • Experience of working in a regulated working environment desirable • Commitment to obtaining licencing requirements within an agreed timeframe • Strong interpersonal skills • Previous coaching and development experience • Systematic and organised with attention to detail • Polite professional manner, confident on the phone and with IT • Numerate. Articulate, both verbally and in writing, with good spelling and grammar • A passion for process improvement **Our commitment to you:** Full training and ongoing support will be provided, including in attaining the necessary NFU Mutual Training & Competency Supervisor licence and any relevant product licences to this role. Please apply with CV and covering letter to: cheryl\[e-mail] If you are unsuccessful your data will be stored for a maximum of 30 days following the start date of the successful candidate. **Closing date for all applications: 31st January 2026.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.