Training and Implementation Consultant (Aftersales Specialist)

Pinewood Technologies PLC.; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise technologique dynamique recherche un Consultant en Formation et Mise en œuvre, spécialisé dans l'après-vente dans l'industrie automobile. Le candidat idéal saura articuler clairement ses idées, former des clients sur des systèmes avancés et aura une compréhension approfondie des opérations de vente après-vente. De plus, le rôle implique de travailler en étroite collaboration avec les clients tout en offrant des solutions technologiques qui optimisent l'efficacité et la rentabilité des concessions automobiles.

Benefits

Voiture de fonction

Pension et assurance vie

Options de travail flexible

Qualifications

• Expérience antérieure dans l'industrie automobile, notamment dans les rôles après-vente.
• Capacité à gérer et à prioriser plusieurs projets simultanément.
• Licence de conduire britannique propre sans plus de 6 points.

Responsibilities

• Mettre en œuvre la plateforme Pinewood.AI chez les détaillants automobiles.
• Former les utilisateurs sur le système pour maximiser sa valeur.
• Développer des connaissances avancées sur les systèmes et procédés liés aux ventes après-vente.

Skills

Communication

Organization

Problem-solving

Tools

Pinewood DMS

Job description

Training and Implementation Consultant (Aftersales Specialist)

Pinewood.AI is seeking experienced professionals from the automotive dealership world to join our growing Training and Implementation Team. Whether you’ve worked as an aftersales advisor, service manager, parts specialist, or warranty administrator, this is your opportunity to support our company growth and make a real impact.

Requirements

In this role, you will be:

• Implementing the Pinewood.AI platform into new and existing automotive retailers across the UK and internationally.
• Ensuring a high-quality implementation process and continuously reviewing our methods to deliver consistent, high-quality implementations.
• Working closely with the customer to understand their needs, setting up and selecting appropriate parameters, and ensuring the system is correctly configured prior to the ‘Go Live’ date.
• Delivering informative and clear training sessions to maximize system value for users.
• Continuously developing your system knowledge, including parameters, functionality, and integrations.

About You

You’ll be an excellent communicator, capable of collaborating and building strong relationships with clients and colleagues across the business. Your problem-solving mindset and deep understanding of the automotive industry will be key to your success.

What you’ll need:

• A strong background in the automotive industry, specifically in aftersales roles such as service, parts, or warranty management.
• A logical thinker with an organized and methodical approach.
• Exceptional organizational skills to manage and prioritize multiple projects.
• Deep understanding of automotive retail processes.
• A willingness to travel regularly (up to 80% of your time will be spent on client sites in the UK and internationally).
• A clean UK driving license (no more than 6 points).
• Experience using the Pinewood DMS in a dealership environment.
• Familiarity with service scheduling, parts inventory management, warranty claims, and aftersales reporting.
• Knowledge of how technology can optimize workshop efficiency, customer retention, and revenue opportunities in aftersales departments.

We provide full on-the-job training, a flexible work environment, and opportunities to build a long-term career with us. Here’s what you can expect:

• Competitive salary and a generous bonus scheme.
• Company car.
• Pension and life assurance.
• Hybrid working options.
• Clear progression pathways with regular 1-to-1s.
• Employee recognition and awards.

About Us

Our story began more than 20 years ago, rooted in the specific needs of the automotive industry. As automotive professionals and technologists, we built practical technology solutions designed around how automotive businesses operate, recognizing what makes them unique. Pinewood.AI is an automotive intelligence platform that enables retail customers and OEMs to drive growth and profitability across their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs operate more efficiently and increase revenue by facilitating better business decisions.

What Happens Next

Apply!
Phone chat to learn more about each other.
Interview.
Final interview.