Trainee Shift Manager- Guiseley/Leeds

McDonald's; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global fast-food restaurant in the UK is offering an exciting Trainee Manager position. This role involves intensive training over nine months to develop leadership skills and enhance customer service. Ideal candidates will have a background in team leadership, a passion for customer satisfaction, and a dedication to the company's values. Join a well-recognized brand with opportunities to grow within the industry.

Benefits

Comprehensive training program

Career advancement opportunities

Inclusive work environment

Qualifications

• Passion for doing the right thing for our people and customers.
• Experience leading teams in any sector.
• Determination and maximum effort across every task.

Responsibilities

• Role model customer focused behaviours.
• Coach the team and provide feedback.
• Lead the team to exceed customer expectations.

Skills

Team leadership

Customer service

Communication

Education

Experience in team leadership

Job description

Overview

Who are McDonald’s?

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in the UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 136,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1 billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

Many of McDonald's restaurants are owned, run and operated under license by a network of Franchisee's, and the recruitment of this role will be Franchisee based.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy.

Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

The Opportunity

This accelerated training programme is the first step on the journey to leading and inspiring teams within one of our restaurants. Over the course of nine months you’ll learn how our values shape our business from the ground up. The hands on experience you will gain from working in our kitchens, service areas, customer areas and our drive-thru will give you the confidence to make your impact across each of our day parts. In addition, our values will guide how you lead our people on the shop floor and shape the experiences you provide for our customers.

We want our customers and our people to feel valued and appreciated at all times, and you will help us achieve that as you gain momentum, and take responsibility, of shifts and our key systems and processes. Your passion for doing the right thing for our people and our customers will have you fired up by the idea of running your own successful business!

The initial stages of learning can take up to nine months, with regular progress check ins along the way.

What will be expected of me when I have completed my initial training?

• Role model customer focused behaviours
• Act with integrity, honesty, and in line with McDonald’s and JH Restaurants values
• Display leadership by coaching the team and providing them feedback
• Guide the team to prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
• Lead the team to have a shared understanding and vision of an exceptional customer experience in line with our values
• Give your people and customers your full attention, smile, use eye contact and body language that is enthusiastic, energetic and authentic
• Adapt to each customer’s needs – lead the team to provide an individual experience that exceeds their expectations
• Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
• Empower your team to bring their best selves to work and to deliver our Values
• Publically recognise and reinforce customer led behaviours
• Use initiative and confidence when interacting with colleagues and customers
• Show you care - treat all customers and colleagues with courtesy and respect
• Work as a supportive leader
• Embrace customer feedback as an opportunity for continuous improvement

What Team will I be a part of?

You’ll work together with our crew, crew trainers, customer care teams and managers of all levels who will support you on your intensive learning journey.

What background do I need to have?

UK restaurants. You start your role as a Trainee Manager and be promoted to Shift Running Manager upon successful completion of training. There are also further opportunities to become an even bigger part of the core restaurant management support system, your journey could take you to 1st Assistant, Business Manager and beyond!

Additional details

This fast-paced programme is open to people with experience of leading teams, both in and out of the sector, and graduates. You are someone who inspires and motivates others with your ambition and hands on approach to learning. Throughout your journey, we will give you the training, knowledge and tools to further develop your skills to make you feel truly confident. You will be learning a lot and you’ll be required to apply what you have learnt to lead by example and be effective in leading our teams. Every day in McDonald’s is different and to complete the training period, you will need determination and to give maximum effort across every task. Our teams are well adapted to our ever changing business and customer needs, being open to change is a value that will help you to lead them through any challenge you face as a team.

As a part of the McFamily, you’ll embark on a career with us where you will develop your skills in a leading business environment, you’ll get to know our values and how our people bring them to life. … and of course, have a great time along the way.

Diversity and inclusion

At McDonald’s we are People from all Walks of Life... People are at the heart of everything we do and we embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”