Trainee Sewerage Operator

Dwr Cymru; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A water services company in Cardiff is seeking a Trainee Sewerage Operator. The role involves responding to sewerage incidents and providing excellent customer service. You will gain practical experience through on-the-job training over 18 months, starting at £25,949 annually. Required skills include enthusiasm for service, teamwork, and a driving license (or working toward one). Competitive benefits such as annual leave, pension contributions, and discounts are offered.

Benefits

33 days annual leave

Enhanced employer pension contributions

Gym and fitness discounts

Employee assistance programme

Cycle to work scheme

Qualifications

• A driving licence is required or working towards it.
• Willingness to take part in training requirements.

Responsibilities

• Respond to customer reported incidents across the sewerage network.
• Assist with clearing blockages and providing feedback.
• Conduct sewer inspections and surveys.

Skills

Customer service orientation

Team player

Enthusiasm

Job description

City: Cardiff

Address: Cardiff, Wales, GB, CF3 0LT

Job Requisition Number 8392

Work Type Permanent

Job Function Operational

Base South East Hub

Closing Date 23:59 on 01/03/2026

Who we are

Our apprenticeships and traineeships are about bringing Wales to life by opening doors to opportunity. We believe talent comes from everywhere, which is why we welcome people from all backgrounds, experiences and walks of life. You’ll gain real, hands-on experience, develop practical skills and work towards recognised qualifications, all while contributing to services that make a real difference to communities across Wales. With the support of experienced colleagues and a culture that values fairness, respect and inclusion, you’ll be encouraged to be yourself, learn at your pace and build a career with purpose.

We’re committed to creating opportunities where everyone feels welcome, supported and able to succeed — whatever their background.

What to expect

Your role as a Trainee Sewerage Operator will require you to deal with our initial customer response to sewerage incidents across the business area. You will be required to undertake all tasks associated with delivering excellent customer service to all customers.

The position will be required to undertake the following operations (but this is not solely restricted to those examples listed below):

• Responding to customer reported incidents and assisting with clearing blockages / jetting and providing detailed feedback on actions taken.
• Sewer network inspections (inc. Sewer connections)
• Sewer Location Surveys
• Jetting / Flushing / De-silting of Sewers / Lone Working
• Planned and Reactive Maintenance of assets
• Liaison with customers and stakeholders
• Detailed and timely completion of actions taken on all incidents in the work management systems.
• Learn to operate and assess asset condition utilising looksee CCTV equipment.
• Cleaning up affected area following flooding events.

About you

• We are looking for someone who’s enthusiastic about putting out customers first every day and a team player, willing to take part in all necessary training requirements required for the role.
• A driving licence is required for this role. If you don’t have one currently, we ask that you are working towards this.

Good to know

Length of programme: 18 months

Salary: All of our apprenticeship and trainee programmes will start on £25,949

Training: Will be provided on the job

Start Date: All of our apprenticeship and trainee programmes will begin on 7th September 2026

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme and free on-site parking at all sites
• Health CashBack scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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