Trainee Account Handler One Broker · Cambridge ·

Jensten Group; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance intermediary company in Cambridge is seeking a new team member for its Personal Lines team. This role offers the opportunity to help clients secure home insurance cover with training and support provided. Ideal candidates will be enthusiastic individuals ready to grow in the insurance industry, with strong communication skills. Competitive benefits include 27 days of annual leave, pension contributions, and professional study support.

Benefits

27 days annual leave

Excellent pension scheme

Flexible benefits

Group Life Assurance

Paid maternity, paternity & adoption leave

Qualification study support

Discounts on various services

Holiday purchase scheme

Qualifications

• Enthusiastic individuals ready to build a career in insurance broking.
• Genuine interest in the insurance industry.
• Strong communication and problem-solving skills.

Responsibilities

• Check new policy documentation for accuracy and forward to clients.
• Negotiate and invite renewal of allocated client policies.
• Respond promptly to clients’ day-to-day inquiries.

Skills

Strong communication skills

Problem-solving skills

Good understanding of Microsoft Word

Good understanding of Excel

Good understanding of Outlook

Education

CII Qualifications (not essential)

Job description

One Broker (part of the Jensten Group) is excited to welcome a new team member to our successful Personal Lines team in Cambridge. This is a fantastic opportunity to become part of a friendly, collaborative office of 40+ professionals, where you’ll play a key role in helping clients secure the right home insurance cover—both standard and non-standard.

Whether you already have insurance experience or you’re eager to start a career in broking, we’ll give you the tools, training, and support to succeed. You’ll learn about our household products, develop your advisory skills, and gain confidence in guiding clients through their insurance needs.

From day one, you’ll be part of a team that values growth, professionalism, and a positive working environment.

Initially working full time in the office, a blend of office and home working will be available on completion of probation.

Key objectives & responsibilities

• Check new policy documentation for accuracy and forward to clients or liaise with insurers.
• Negotiate and invite renewal of allocated client policies.
• Ensure all client records reflect the current risk on cover at all times, including sums insured, perils, excesses, extensions, and exclusions.
• Process mid-term adjustments.
• Respond promptly to clients’ day-to-day enquiries, managing expectations effectively.
• Maintain an effective diary system.
• Liaise with the Claims department regarding queries and reports.

About You

We’re seeking enthusiastic individuals who are ready to build a successful career in insurance broking. While previous experience in insurance is an advantage, it’s not essential. If you have a genuine interest in the industry, strong communication skills, and the ambition to learn, we want to hear from you.

Other skills/requirements:

• A good understanding of Microsoft Word, Excel and Outlook
• Strong communication and problem-solving skills
• A sincere interest in developing a career within the insurance/broking sector
• A desire to work towards CII Qualifications (not essential)

Rewards & Benefits

When you join us,you can expecta supportive cultureandanattractive range ofrewards and benefitswhich include:

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting— we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.