TikTok Shop - Data Scientist - Governance and Experience Data Science

Tiktok; City of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading tech company in London is seeking a Data Scientist focused on governance and experience. This role involves measuring customer experience metrics, collaborating with stakeholders, and performing deep analysis for enhancements. Ideal candidates will possess a strong background in data analysis with proficiency in SQL and Python, along with a degree in a relevant field. Full-time position available with a focus on innovative solutions in a fast-paced environment.

Qualifications

• Minimum bachelor's degree in a relevant field.
• Proficient in SQL and at least one programming language (Python or R).
• Ability to communicate effectively in English.

Responsibilities

• Measure customer experience metrics like NPS and CPO.
• Collaborate with stakeholders to find root causes and action plans.
• Conduct deep analysis on customer and seller experiences.

Skills

SQL

Python

R

Analytical skills

Problem-solving

Education

Bachelor degree in science or engineering

Major in mathematics, statistics, computer science

Job description

TikTok Shop - Data Scientist - Governance and Experience Data Science

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Responsibilities

• Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.
• Collaborating with stakeholders closely to find RCA and action plans.
• Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner.
• Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion.
• Designing a/b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.

Qualifications

• Minimum: Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation.
• Proficient in SQL, can use Python or R for data analysis.
• Able to write required documents in English and communicate with global staff.
• Have good learning ability with curiosity to pick up domain knowledge in new areas quickly; can lead a small project team to support business.
• Have strong ability to work under pressure and overcome challenges.
• Preferred: Experience in e-commerce business and analysis is preferred.
• Overseas business experience or analytical experience is preferred.
• Major in mathematics, statistics, computer is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Technology, Information and Internet

Location

Greater London, England, United Kingdom

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