Ticketing Ops Lead: Real-Time Payments & Incidents

Manpower; Manchester; On-site; GBP 70,000 - 82,000; Full time

Job summary

A leading staffing agency in Manchester is seeking a Ticketing Operations Lead to manage customer-facing payment systems. The role focuses on ensuring seamless payment experiences across digital and physical transport environments. Responsibilities include overseeing system performance, incident management, vendor coordination, and regulatory compliance. Ideal candidates will have a strong operational background in high-availability systems, payment systems knowledge, and excellent leadership skills. This position offers a competitive salary of £70,906 per annum.

Qualifications

• Proven experience managing operations for high-availability, customer-facing systems.
• Extensive experience coordinating the resolution of major incidents.
• Experience of operational role in Public Transport sector.

Responsibilities

• Oversee daily performance of ticketing systems, ensuring uptime and reliability.
• Respond to and resolve technical issues quickly.
• Manage relationships with vendors and service providers.
• Ensure compliance with regulations.

Skills

Leadership skills

Proactive problem-solving

Understanding of payment systems

Knowledge of cloud environments (AWS)

Experience with monitoring tools

Incident management experience

Understanding of compliance regulations

Education

ITIL certification or equivalent experience

Tools

ServiceDesk Plus

Job description

A leading staffing agency in Manchester is seeking a Ticketing Operations Lead to manage customer-facing payment systems. The role focuses on ensuring seamless payment experiences across digital and physical transport environments. Responsibilities include overseeing system performance, incident management, vendor coordination, and regulatory compliance. Ideal candidates will have a strong operational background in high-availability systems, payment systems knowledge, and excellent leadership skills. This position offers a competitive salary of £70,906 per annum.