Ticketing Administrator (FTC)

Edinburgh International Festival; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent arts organization in Edinburgh is seeking a dedicated Ticketing Administrator to deliver efficient box office services for both internal departments and external stakeholders. The ideal candidate will exhibit excellent communication skills and a high level of attention to detail, handling requests and assisting with event ticketing during peak times. This role emphasizes diversity and inclusivity, welcoming applications from all backgrounds. The closing date for applications is Monday 5 January 2026, at 9.00am.

Qualifications

• Experience in administering ticketing services is preferred.
• Ability to manage high volumes of applications and requests.
• Experience in customer service or related fields.

Responsibilities

• Deliver an efficient and well-organized box office service.
• Facilitate ticketing requests for internal and external stakeholders.
• Manage various ticketing hold allocations.

Skills

Excellent communication skills

Attention to detail

Job description

The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Administrator to join the team. We want you to help us deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world.

EIF is an equal opportunity employer, we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.

To increase the diversity of our staff, our recruitment includes the Rooney Rule – regarding ethnicity – and Disability Confident Scheme for interviews. For more information go to our website.

Job Specification

The Role:

The role of the Ticketing Administrator is to deliver an efficient and well‑organised box office service for internal departments and visiting companies. Ticketing Administrators should display excellent communication skills and always maintain a high level of attention to detail. Ticketing Administrators may also be required to assist with selling tickets during busy sales periods.

Job description and Deliverables

• Facilitating ticketing requests for internal departments and external stakeholders
• Managing various ticketing hold allocations
• Inbox management
• Assisting with event configuration
• Additional administrative duties to support the ticketing team

Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.

Closing date for applications: Monday 5 January 2026, 9.00am

Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC004694.