Tesco Shift Leader - Days - Witney Cogges Hill Express

Tesco Plc; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major UK retail chain is seeking a Shift Leader in Witney. This role involves overseeing operations, providing excellent customer service, and leading a team to ensure a clean and welcoming store. The position offers flexibility with hours, career development opportunities, and a comprehensive benefits package, including paid holidays and a pension scheme.

Benefits

Flexible working hours

Career development opportunities

Well-being support

Discount cards

Paid holidays

Pension match

Qualifications

• Demonstrate ability to give thoughtful customer service.
• Build strong relationships with colleagues.
• Comfortable using various communication methods.
• Take the lead in the absence of a manager.
• Be flexible and handle change effectively.

Responsibilities

• Oversee the store operations on duty shifts.
• Ensure a clean and well-stocked store for customers.
• Support and coach colleagues to improve service.
• Coordinate store team for a seamless shopping experience.
• Ensure compliance with health and safety procedures.

Skills

Customer service

Team leadership

Communication

Flexibility and adaptability

Decision making

Motivation and inspiration

Job description

Tesco Shift Leader - Days - Witney Cogges Hill Express

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Please note that you need to be 18 or over to apply for this role.

Availability Window:

• Sun: 06:30 – 15:00
• Mon: 10:00 – 18:30
• Wed: 14:45 – 23:15
• Thu: 14:45 – 23:15
• Sat: 10:00 – 18:30

Key Responsibilities:

• Work in a fast‑paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.
• Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
• Support your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone’s safety.
• Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keep the store always clean, tidy and well‑presented.
• Support managers to coordinate seasonal, community and charity events.
• Contribute to a great team atmosphere, that is inclusive of everyone.
• Provide great customer service by listening to customers and putting them first in everything you do.
• Keep the team well‑informed and up to speed on any communications, changes or updates.
• Stay knowledgeable about store performance and look for ways to improve and simplify operations.
• Coordinate store improvements and remove any obstacles that might be getting in the way of great service.
• Follow health and safety routines and procedures, and ensure colleagues do the same.
• Recognise and celebrate colleagues within the team who are providing great service.

Qualifications and Competencies:

• Meaningfully demonstrate ability to give thoughtful customer service that ensures every customer’s needs are met.
• Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
• Communicate clearly, comfortable using a variety of methods to keep the team well‑informed.
• Take the lead, overseeing the store in the absence of a manager.
• Make good decisions, be flexible in thinking and comfortable handling change to ensure everything is right for customers and colleagues.
• Be motivating, inspiring the team to deliver beyond expectations.
• Be curious and always look for ideas and opportunities to serve customers, communities, and planet a little better every day.

What’s in it for you?

• Full flexibility with hours and shift patterns to fit your lifestyle.
• Career development opportunities with award‑winning training and learning programmes.
• An inclusive work environment where everyone’s welcome.
• Your voice matters – your ideas and opinions are listened to.
• Well‑being support and a focus on your health and happiness.
• Benefit package including paid holiday (20 days + personal day rising to 22 days after 12 months, plus bank holidays), flexible working, discount cards, pension match, life cover, and a range of other perks such as cycle‑to‑work schemes and colleague networks.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.