Tenant Experience Leader — Service Excellence & Insights

Two Rivers Housing; Forest of Dean; On-site; GBP 50,000 - 70,000; Full time

Job summary

A regional housing association in England is seeking an Assistant Director of Customer Experience who will lead the delivery of high-quality services focused on tenant needs. The successful candidate should have a strong background in customer service and safeguarding, alongside leadership experience. You will be responsible for championing a customer-centric culture and fostering collaboration and innovation to enhance tenant satisfaction. This role is ideal for someone committed to truly making a difference in the community.

Qualifications

• Strong background in customer service and safeguarding practice.
• Proven track record for developing your team and managing performance.
• Experience in building capabilities within areas of responsibility.

Responsibilities

• Lead and embed a culture of engaged and motivated colleagues.
• Oversee development of tenant feedback and customer insight.
• Influence and develop innovative solutions for tenant issues.
• Collaborate across frontline services for high-quality delivery.

Skills

Customer service

Leadership

Empathy

Problem-solving

Data intelligence

Job description

A regional housing association in England is seeking an Assistant Director of Customer Experience who will lead the delivery of high-quality services focused on tenant needs. The successful candidate should have a strong background in customer service and safeguarding, alongside leadership experience. You will be responsible for championing a customer-centric culture and fostering collaboration and innovation to enhance tenant satisfaction. This role is ideal for someone committed to truly making a difference in the community.