Tenancy Sustainment Officer

ForHousing Limited; Salford; Hybrid; GBP 38,000; Full time

Job summary

A reputable housing service provider in Salford is seeking an experienced professional to join their Neighbourhoods team. You will provide support and assistance to tenants, ensuring tenancies are sustainable and addressing personal crises. The ideal candidate must have excellent communication skills and experience working with vulnerable individuals. The role offers hybrid working options and comes with comprehensive benefits, fostering a supportive and inclusive environment for all staff.

Benefits

Hybrid working

Agile working environment

Discounts through STAR partnership

Cycle to work scheme

Wellbeing centre services

Employee Assistance Programme

Qualifications

• Experience working with vulnerable tenants.
• Understanding of safeguarding responsibilities.

Responsibilities

• Supporting new tenants to set up their tenancy.
• Working with colleagues to establish definitions of vulnerability.
• Supporting tenants to maximise their income.
• Coordinating and delivering tenancy support visits.
• Collaborating with internal and external services.

Skills

Excellent communications skills

Understanding of safeguarding responsibilities

Education

Health, counselling, or housing-related qualifications

Job description

Application Closing Date 09/01/2026 23:59

Salary £37,947.50 per annum

Location Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Neighbourhoods team, you’ll provide support, assistance, and information to our tenants, to ensure their tenancies are sustainable. You’ll ensure support is in place prior to tenancy commencement, or in times of crisis.

Why ForHousing?

• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• Hybrid working – some of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
• Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.

What you’ll be doing:

• Supporting new tenants to set up their tenancy, or existing tenants who are at risk of eviction, or in crisis
• Working with colleagues to establish and maintain definitions of vulnerability
• Supporting tenants to maximise their income and address personal debt
• Ensuring signposting and referral arrangements are in place for vulnerable tenants
• Coordinating and delivering tenancy support visits
• Collaborating with internal and external services to ensure tenants are provided with holistic and multi-disciplinary support packages

What we’re looking for:

• Excellent communications skills
• Health, counselling, or housing-related qualifications would be ideal
• Experience working with vulnerable tenants and a good understanding of safeguarding responsibilities

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

Please note we reserve the right to close this advert early, depending on application volumes.