Tenancy Support & Wellness Advocate

Housing Quality Network; England; Hybrid; GBP 34,000; Full time

Job summary

A leading housing trust in the United Kingdom is seeking a motivated Tenancy Sustainment Officer to provide support and advice to customers struggling to maintain their tenancy. The role involves assessing individual needs, developing action plans, and promoting successful tenancy outcomes. Candidates must possess effective communication skills, independence, and a full clean UK driving licence. This position offers a competitive salary and varied work flexibility options.

Benefits

Generous annual leave

12% employer contribution to Pension Scheme

Contribution to childcare costs

Ongoing learning and development support

Health and Wellbeing Allowance

Discounts on gym membership

Qualifications

• 3 GCSE’s Grade 4-9 / A*-C or equivalent level of qualification or experience.
• Full clean UK driving licence (access to a car essential).
• Effective communicator, with a wide range of individuals, who may have diverse communication needs.
• Ability to work independently and as a flexible team member.
• Ability to manage confidential material and issues.

Responsibilities

• Provide outcome focussed support to promote successful tenancy sustainment.
• Assess individual customer needs and develop realistic and achievable action plans.
• Adapt responses to both neighbourhood and customer need.

Skills

Effective communication

Independence

Empathy

Flexibility

Confidentiality

Professional curiosity

Education

3 GCSE’s Grade 4-9 / A*-C or equivalent

Job description

A leading housing trust in the United Kingdom is seeking a motivated Tenancy Sustainment Officer to provide support and advice to customers struggling to maintain their tenancy. The role involves assessing individual needs, developing action plans, and promoting successful tenancy outcomes. Candidates must possess effective communication skills, independence, and a full clean UK driving licence. This position offers a competitive salary and varied work flexibility options.