Telesales Executive

Optical Express Limited; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Glasgow is seeking a Recruitment Specialist to engage with patients interested in refractive treatments. The role entails making outbound calls, converting leads into consultations, and ensuring a positive experience. The ideal candidate should have a background in outbound sales or customer service with strong communication skills. The position offers a full-time commitment with a supportive environment and various benefits, including free eye tests and generous leave.

Benefits

State of the art working environment

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounts on eyewear

Full training on refractive treatments

Clear progression routes

Qualifications

• Driven individual with a target-focused mindset.
• Experience in outbound sales or high-contact customer service.
• Strong communication and persuasion skills required.

Responsibilities

• Contact patients interested in refractive treatments.
• Convert warm leads into booked consultations.
• Meet and exceed KPIs and conversion targets.

Skills

Outbound sales experience

High-contact customer service

Communication skills

Persuasion skills

Job description

Recruitment Specialist @ Optical Express

Hours: 40 hours per week, Full Time

Location: Glasgow City Centre – Office based

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Role responsibility

Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Building trust and rapport, Guiding patients through the consultation booking journey.
• Take ownership of every interaction, Ensuring a positive and informative experience.

What we are looking for

• A driven individual with a target-focused mindset.
• Experience in outbound sales or a high-contact customer service role.
• Strong communication and persuasion skills.
• Willingness to push yourself to meet and exceed performance goals.
• Resilience, motivation and a hunger to succeed.

What’s in it for you?

• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers

Optical Express is an equal opportunities employer.