Telephone & Digital Advice Advisor

Citizens Advice BANES; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community service charity based in Greater Manchester is seeking an experienced advisor to support clients through telephone and digital communication channels. The successful candidate will excel in customer service, possess strong communication skills, and have experience in a target-driven environment. They will help clients access the information and guidance needed to address their issues effectively. We encourage applications from diverse backgrounds and particularly welcome those from underrepresented groups.

Qualifications

• Experience in a target-driven environment with excellent customer service skills.
• Ability to control telephone or face-to-face interviews and digital communications.

Responsibilities

• Provide advice via the AdviceLine and other digital channels.
• Support clients in community venues and hubs.
• Gather necessary information to help clients solve their issues.

Skills

Excellent customer service

Ability to conduct interviews

Target-driven environment experience

Communication skills

Job description

A community service charity based in Greater Manchester is seeking an experienced advisor to support clients through telephone and digital communication channels. The successful candidate will excel in customer service, possess strong communication skills, and have experience in a target-driven environment. They will help clients access the information and guidance needed to address their issues effectively. We encourage applications from diverse backgrounds and particularly welcome those from underrepresented groups.