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Telecom Industry Architect for CRM & ServiceNow

ServiceNow

Staines-upon-Thames

Hybrid

GBP 70,000 - 90,000

Full time

6 days ago
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Job summary

A leading software provider in Staines-upon-Thames seeks an experienced Industry Architect - Telco to support enterprise clients. Your role is to design and implement tailored solutions that enhance business value using ServiceNow’s platform, collaborating closely with senior stakeholders. The ideal candidate will have substantial experience in telecommunications, strong problem-solving skills, and knowledge of industry trends and technologies.

Qualifications

  • Proven experience as a Presales Architect or Solution Architect.
  • Knowledge of telecommunications industry trends and processes.
  • Strong problem-solving skills and ability to drive complex projects.

Responsibilities

  • Engage with senior stakeholders to provide expert advice.
  • Design solutions using ServiceNow products aligning with business needs.
  • Proactively analyze workflows to improve business results.

Skills

Presales Architect
Solution Architect
Consultative Mindset
Stakeholder Management
Technical Acumen
User Experience
Analytical Skills

Education

Relevant certifications (e.g. ServiceNow, Salesforce)

Tools

ServiceNow
Customer Service Management (CSM)
Field Service Management (FSM)
IT Service Management (ITSM)
Job description
A leading software provider in Staines-upon-Thames seeks an experienced Industry Architect - Telco to support enterprise clients. Your role is to design and implement tailored solutions that enhance business value using ServiceNow’s platform, collaborating closely with senior stakeholders. The ideal candidate will have substantial experience in telecommunications, strong problem-solving skills, and knowledge of industry trends and technologies.
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