Telecare Control Centre Operator (Part Time)

Cardiff Council; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government organization is looking for a motivated individual to join their team as a Control Centre Operator. This part-time role (28 hours per week) involves handling Telecare and repair calls while operating alarm systems. Candidates should have GCSE level education, excellent communication and IT skills, and a customer-focused attitude. The position includes various shifts, fostering a supportive environment for safeguarding vulnerable adults. Applications can be submitted in both English and Welsh.

Qualifications

• Excellent communication and IT skills are necessary.
• Ability to speak Welsh and Community Languages is an advantage.
• Positive customer-focused attitude is essential.

Responsibilities

• Handle Telecare and repair calls from start to finish.
• Operate alarm receiving software.
• Work a combination of morning, afternoon, and night shifts.

Skills

Excellent communication skills

IT skills

Customer focused attitude

Empathy

Education

GCSE level or equivalent

Job description

A local government organization is looking for a motivated individual to join their team as a Control Centre Operator. This part-time role (28 hours per week) involves handling Telecare and repair calls while operating alarm systems. Candidates should have GCSE level education, excellent communication and IT skills, and a customer-focused attitude. The position includes various shifts, fostering a supportive environment for safeguarding vulnerable adults. Applications can be submitted in both English and Welsh.