Technology Support Engineer

Connected Local Government; Harrogate; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local government organization is seeking a Technology Support Engineer to provide IT support across various community workplaces. Responsibilities include implementing IT solutions, resolving incidents, and offering customer support. Ideal candidates will have strong interpersonal skills and experience in a customer-facing role along with technical knowledge of IT hardware and software. This position offers opportunities for hybrid working and various benefits, including a pension scheme and employee discounts.

Benefits

Local government pension scheme

Salary sacrifice schemes

Employee discount benefits

Travel loans

Wellbeing support

Qualifications

• Understanding of IT industry best practices and procedures.
• Experience in Windows operating system and current software packages.
• Demonstrated ability in customer service and teamwork.

Responsibilities

• Implement and maintain IT hardware, software, and licensing.
• Provide onsite support for internal customers.
• Resolve IT incidents and queries promptly.
• Assist with physical tasks involving IT hardware.
• Support smooth adoption of new tools and systems.

Skills

Customer service experience

Problem-solving skills

Interpersonal skills

Team collaboration

Education

Understanding of IT best practices

Experience with Windows Operating System

Knowledge of Microsoft Office

ICT industry experience

Tools

PCs

Laptops

Peripherals

Job description

We have a fantastic opportunity for technology professionals who are looking to start or progress their career within IT.

If you have a keen interest in providing quality customer support, problem solving IT hardware queries and supporting productivity tools, as well as wanting to make a direct impact on your community, then this post may be for you.

Role summary

The Technology Support Engineers sit within Technology Support, which is a corporate wide service that aims to maximises the effective use of hardware (laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies and digital information systems.

Responsibilities

• Implement and maintain IT hardware, software and licensing to meet agreed targets and deliver high-quality customer support.
• Provide local, on-site support for internal customers across community-based workplaces.
• Resolve IT incidents and queries promptly in varied and sometimes high-profile situations.
• Assist with physical tasks, such as moving IT hardware and setting up office spaces.
• Share knowledge and upskill colleagues on productivity tools and IT solutions to maximize business benefits.
• Adapt to a fast-paced environment, making calm and measured decisions under pressure.
• Work flexibly and collaboratively within a mobile team, demonstrating self-motivation and teamwork.
• Support customers through evolving technology landscapes, ensuring smooth adoption of new tools and systems.

We have key hubs in Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby. There may be times where you will travel between areas.

This position is primarily office-based, with opportunities for hybrid working across the various sites and occasional home working when required.

What you can bring

The main focus of the role relies on good inter-personal skills, so if you have experience in a customer facing role, we would love to hear about it!

Experience / Qualifications

• An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes
• A good level of Windows operating system experience
• Broad technical knowledge of pc’s/laptops/peripherals and their architecture
• A working knowledge of current software packages – Microsoft Office etc.
• ICT industry experience
• Experience of working as part of a team

You will have use of a work vehicle for site visit purposes so a valid driving licence is necessary.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

• a local government pension scheme with 18.1% employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured – confidential help and support for your wellbeing

Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.

More Information and Contact

For an informal conversation about this opportunity, please contact [e-mail].

Key Documents

• Job Description
• Total rewards | North Yorkshire Council

Key Dates

Closing Date: 01st February 2026

Interview Dates: w/c 09th February 2026

Venue for Interview: Harrogate

To apply please click the Apply Now link below.