Technical Writer

Educational Testing Service, Inc.; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An educational organization in the United Kingdom is seeking an experienced FedRAMP Documentation Specialist. The role involves creating and maintaining documentation for FedRAMP authorized cloud systems. Candidates should have over 10 years of technical writing experience and in-depth knowledge of federal security standards such as NIST and FISMA. This position offers an opportunity to contribute to a mission-driven team focused on educational advancement.

Benefits

Volunteer PTO

Business Resource Groups for career growth

Qualifications

• Minimum of 10 years of technical writing experience required.
• At least 3 years on FedRAMP-related projects essential.
• Strong attention to detail and ability to meet strict deadlines.

Responsibilities

• Develop and maintain FedRAMP-compliant documentation.
• Collaborate with technical staff for accurate documentation.
• Ensure documentation meets NIST and FedRAMP requirements.

Skills

Technical writing

Knowledge of federal security standards

Documentation management

Communication skills

Cloud technologies familiarity

Education

Bachelor's degree or higher

Tools

GRC tools

Document management tools

Job description

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future‑ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

About The Role

We are seeking an experienced FedRAMP Documentation Specialist with a strong background in technical writing to join our team. This role will focus on creating and maintaining documentation for FedRAMP authorized cloud systems.

The ideal candidate will have in‑depth knowledge of federal security standards, including NIST, FISMA, and FedRAMP, as well as a proven track record of successfully supporting FedRAMP projects.

This position requires a minimum of 10 years of technical writing experience, with at least 3 years of direct experience on FedRAMP‑related projects.

Role Responsibilities

• Develop, write, and maintain FedRAMP‑compliant documentation, including System Security Plans (SSPs), Policies and Procedures, Security Assessment Reports (SARs), Plan of Action and Milestones (POA&M), and other security‑related documentation.
• Collaborate with the security team, system administrators, and technical staff to ensure accurate documentation of system configurations, security controls, and compliance requirements.
• Assist in preparing documentation for FedRAMP audits and assessments.
• Ensure all documentation meets NIST, FISMA, and FedRAMP requirements and is continuously updated to reflect system changes and configuration updates.
• Support Configuration Management processes by documenting changes to systems and ensuring security impact assessments are reflected in documentation.
• Conduct thorough reviews of existing documentation to ensure completeness, accuracy, and compliance with federal security standards.
• Provide input and guidance on maintaining the accuracy and integrity of system security documentation throughout the system’s lifecycle.

Knowledge, Skills and Experience Requirements

• Minimum of 10 years of technical writing experience, with at least 3 years of direct experience on FedRAMP‑related projects.
• Proven ability to create and manage FedRAMP‑related documentation (SSPs, SARs, POA&Ms, etc.).
• Ability to clearly and accurately document security controls, system configurations, and related procedures in alignment with federal guidelines.
• In‑depth knowledge of federal security standards, including:
  • NIST SP 800‑53 (Security and Privacy Controls for Federal Information Systems)
  • NIST SP 800‑37 (Risk Management Framework)
  • FedRAMP Authorization Process
  • FISMA Compliance Requirements
• Familiarity with cloud technologies and the FedRAMP security authorization process.
• Experience working with Security Control Assessors (SCAs), Information System Security Officers (ISSOs), and compliance teams during FedRAMP assessments.
• Strong verbal and written communication skills, with a high degree of fluency in English.
• Ability to interpret and communicate complex technical information in a clear, concise manner for a variety of audiences.
• Proficiency with document management tools and templates used in federal security compliance.
• Strong attention to detail and ability to meet strict deadlines.
• Experience working with cloud service providers (CSPs) or Managed Service Providers (MSPs) on FedRAMP initiatives.
• Certifications such as CISSP, Security+, Certified Information Security Manager (CISM), or similar.
• Familiarity with GRC tools (Governance, Risk, and Compliance) used in security documentation processes.

Behavioral Competency Requirements

Achieving Results

• Accountability: Assumes ownership for the success of team’s tasks and projects. Puts forth best effort consistently on all responsibilities. Works with team to ensure delivery of tasks and projects. Accepts responsibility for team’s mistakes and failures.
• Quality Focus: Takes a thorough and detailed approach to all work tasks. Checks the team’s work carefully to ensure quality, accuracy and completeness. Works to actively exceed others’ expectations. Raises potential causes of concern ahead of time to prevent mistakes and inconsistencies.
• Prioritizing and Planning: Prioritizes tasks/assignments for team by considering importance, complexity, deadlines and resources. Takes an orderly and structured approach to work that allows others to follow. Creates comprehensive and realistic plans to achieve team’s objectives. Uses systems, tools, and processes to track progress of plans and commitments.
• Organizational Agility: Recognizes differences in goals and priorities between teams. Leverages influencers and decision makers across different teams to get things done. Works effectively laterally and vertically across functions. Uses organizational strategies and processes to achieve goals.

Collaborating Effectively

• Communication: Asks open questions to understand others’ insights and needs. Conveys ideas and information in a clear, convincing and credible way. Appeals to each person’s interests by leveraging logic, emotion and connections. Actively listens and summarizes to demonstrate understanding to others.
• Building Teams: Identifies, supports, and promotes common goals and shared values. Role models an open approach and sharing of information. Actively fosters positive interactions between team members. Understands and utilizes individual’s strengths to maximize team effectiveness.
• Motivating and Engaging: Tailors feedback to the individual, team or accomplishment. Inspires others through own dedication and commitment to excellence. Links team’s roles and responsibilities to meaningful goals and objectives. Creates a shared sense of purpose which engages the team.

Generating Solutions

• Critical Thinking: Evaluates evidence and information for relevance, importance, and reliability. Utilizes a range of sources when gathering information. Provides solid evidence and reasoning to support conclusions and decisions. Focuses on the facts and evidence, working to remove emotion or self‑interest.
• Problem Solving: Critically evaluates information to identify root issues. Identifies risks, obstacles and opportunities in situations. Makes clear decisions based on appropriate logic and information. Seeks to learn from previous experiences to apply creative solutions where possible.
• Directing and Guiding: Prioritizes and coordinates their team’s work in an organized and thoughtful way. Sets clear performance expectations and holds others accountable. Ensures team members are focused on important goals and objectives. Uses methods to track progress of plans and commitments.

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not‑for‑profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

Equal Opportunity Employer Statement

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.