Technical Support Specialist Brighton, England

Nicolaudie Group; Brighton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading lighting control company based in Brighton seeks a Technical Support Specialist. In this hybrid role, you will ensure the smooth operation of our software and hardware products across multiple platforms while managing support tickets and testing new features. Ideal candidates will have effective problem-solving skills, good communication, and a secondary education. Ideal, though not essential, is prior experience in customer support or the lighting industry.

Benefits

25 days holiday plus bank holidays

Hybrid working (3 days on-site, 2 days remote)

Weekly company lunch

Dedicated learning and development time

Cycle to work scheme

Qualifications

• A good level of secondary education.
• Experience with problem-solving and technical issues.
• Ability to work within deadlines and good organizational skills.

Responsibilities

• Testing software and hardware, managing support tickets.
• Providing technical support over the phone.
• Assisting with reporting bugs and feature requests.

Skills

Effective problem-solving skills

Good communication skills

Time management and organizational skills

Ability to resolve technical issues

Teamwork experience

Education

Good level of secondary education

Job description

Overview

At Nicolaudie Group, we've been innovating in the world of lighting control since 1987. Pioneers in our field, we designed the first computerised lighting controller for Amiga computers. Today, with over 35 years' expertise, we develop cutting-edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control. You can find more information on our website: www.nicolaudiegroup.com.

Technical Support Specialist

About the role
The Nicolaudie UK office in Brighton is seeking a detail-oriented and proactive Technical Support Specialist to work within our architectural lighting team. This is an exciting opportunity to join a growing team, developing pioneering software and hardware dedicated to lighting control. The successful candidate will play a key role in ensuring our software, firmware and hardware products work smoothly across Mac, Windows, iOS and Android. The role will have a focus on methodically testing software and hardware, as well as helping with reporting bugs and feature requests. You will have the opportunity to test new software features and work with our team of developers, both in-person in the UK and remotely with our other offices. Other responsibilities of this role include answering support tickets and providing technical support over the phone, as well as occasionally managing basic repairs and product exchanges. Please note: this is a role which allows for up to 2 days working from home, with the rest of the week spent in our central Brighton office. During the initial induction and training period, you will be expected to be in the office 5 days per week.

About you

We’re looking for someone who has:

• A good level of secondary education
• Effective problem-solving skills, with proven experience of this
• Good time management and organisational skills, with the ability to work to deadlines
• A proven ability to resolve technical issues
• Good communication skills, able to developing a good working relationship with customers
• Experience of working as part of team

It would be great if you have the following, but it's not essential:

• Creative background or experience
• A degree in a technical or creative subject
• Some experience working with customer support
• Experience within the entertainment or architectural lighting industry
• Coding experience

About working at Nicolaudie

The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme

To apply, please fill out our application form here.