Technical Support Specialist

Premier Foods Plc; Barnsley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading food manufacturing company in the UK is seeking an experienced 3rd Line Technical Support Specialist to join their Technical Services Team. You will act as the on-site IT representative, resolving incidents, maintaining infrastructure performance, and documenting processes. Candidates should have extensive experience in 3rd line support, strong networking and Microsoft technologies knowledge, and excellent troubleshooting skills. The position offers a company pension, private medical benefits, and career progression opportunities.

Benefits

Company Pension

Private Medical

Bonus

Access to learning and development programmes

Wellbeing support

Qualifications

• Extensive experience in 3rd line technical support.
• Excellent troubleshooting skills and ability to work autonomously.
• Strong understanding of ITIL practices and experience in manufacturing environments.

Responsibilities

• Act as the on-site technical representative for IT.
• Maintain and optimise infrastructure performance.
• Document fixes, changes, and processes according to IT Security Policy.
• Collaborate across teams for seamless technical operations.
• Provide innovation and advice on technologies.

Skills

Networking (SD-WAN, Aruba/Cisco)

Firewalls (Fortinet)

Microsoft technologies (AD, MECM, InTune, AutoPilot)

VMWare/Nutanix

PowerShell scripting

ITIL practices

Troubleshooting

Education

Degree-level education preferred

Job description

We’re looking for a highly skilled 3rd Line Technical Support Specialist to join our dynamic Technical Services Team. This is a fantastic opportunity for an experienced professional who thrives in a fast-paced environment and is passionate about delivering exceptional IT service. You’ll be the on-site face of IT, ensuring smooth operations and supporting critical projects across our sites. It is essential you are already working as a 3rd line support or have previous experience working as one.

What You’ll Do

• Act as the on‑site technical representative for IT, resolving incidents and service requests within agreed SLAs.
• Maintain and optimise infrastructure performance, ensuring resilience and security.
• Deliver upgrades and maintenance in line with manufacturer recommendations.
• Document fixes, changes, and processes in accordance with IT Security Policy and change control.
• Collaborate across teams and with third parties to ensure seamless technical operations.
• Provide innovation and advice on technologies supporting Premier Foods environments.
• Travel to other UK sites as required.

What We’re Looking For

• Extensive experience in 3rd line technical support.
• Strong knowledge of networking (SD‑WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
• Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, and AWS.
• Hands‑on experience with VMWare/Nutanix, scripting (PowerShell), and certificate management.
• Excellent troubleshooting skills and ability to work autonomously.
• Strong understanding of ITIL practices and experience in manufacturing environments.
• Degree‑level education preferred.

What we offer you in return

• Company Pension & Private Medical
• Bonus
• Access to learning and development programmes.
• Wellbeing support and employee assistance programme.
• Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect

Ready to apply?

Click apply, submitting an UpToDate CV tailored to this opportunity. We look forward to hearing from you.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.